Cambridge Hotel Guide - Grand Arcade Shopping Centre hotels in Cambridge, United Kingdom.

"They charge minimum £18 for parking if you book through a third party like Expedia, however the parking is free if you book direct with the hotel. We went down for breakfast just after 9.30 on Good Friday morning to be told the breakfast finished at 9.30 even on bank holidays so no breakfast for us despite paying for it. Shocking attitude!!"

"Excellent thoughtful hotel, better than many five star chains that we have stayed in (since we didn't need amenities like gym or pool, just an overnight stay in the middle of cambridge)."

"Very polite and helpful staff, room immaculate with a very comfortable bed.Breakfast good with decent choices. Jack the manager very welcoming "

"Breakfast was good. Rooms are good. "

"Asked to have the room serviced but, when we got back, it hadn't been. 'Can you clean it and give us new towels etc?' 'No' But they did offer us breakfast as compensation. The coffee is fine. The continental is poor, no fruit salad for instance... whole apples. bananas and tangerines instead. They can't warm up the pain au chocolat or croissants. Hot breakfasts: The plates aren't warm. The fried eggs are quite rubbery by the time you get down there. Same with the sausages and bacon. The bread (good sourdough) is sliced in half so that you need the tongs to get it out of the toaster. Metal tongs... Where have I read that metal tongs in a toaster with the power on, even if the timer switch has run its course, is a really bad idea? Oh yes, every Health & Safety briefing you've ever experienced. And the person, nominally, in charge of the breakfast room is too busy looking at her phone to care... We think there must have been Northerners in the room above ours as they seemed to clog dance most nights as we got ready for bed... till quite late... Excellent location though. "

"Breakfast choices really good Dinner lovely Staff great"

"Lovely hotel with gorgeous interiors. Serves lovely cocktails and food is also really good, we only had bar snacks but everything was tasty. Only negatives from our side are the pillows are way too soft and the rooms a little dark. "

"Room was perfectly pleasant with a nice view across the park. Really warm welcome and everything was nice and clean. Breakfast offer was slightly limited.."

"Lovely hotel, very friendly staff"