Double Room, Lakeside

Reviews of The Inn on the Lake Hotel

3 out of 5
The Inn on the Lake Hotel
A2 Shorne, Gravesend, England

Reviews

8.0

Very good

Rating 10 - Excellent. 279 out of 814 reviews" "
Rating 8 - Good. 309 out of 814 reviews" "
Rating 6 - Okay. 132 out of 814 reviews" "
Rating 4 - Poor. 60 out of 814 reviews" "
Rating 2 - Terrible. 34 out of 814 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Knowledgeable staff
Stayed 1 night in Apr 2024
Response from reservations on 19 Apr 2024
Dear KevinThank you so much for your kind feedback and for awarding us a perfect score! We're thrilled to hear that you found our staff knowledgeable and helpful during your stay. It was our pleasure to assist you, and we hope to welcome you back again soon!Warm regardsReservations Dept

8/10 Good

Steven

Liked: Property conditions & facilities
Great vfm
Stayed 1 night in Apr 2024
Response from reservations on 18 Apr 2024
Dear StevenThank you for your feedback! We're delighted to hear that you had a great stay. We appreciate your business and hope to welcome you back soon!Warm regardsReservations Dept

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Price and service were great. Staff very nice
Stayed 2 nights in Jan 2024
Response from reservations on 18 Apr 2024
Dear MichaelWe're thrilled to hear that you had a great experience with both our pricing and service! Our team works hard to provide exceptional service, and it's wonderful to know that you found them to be very nice. Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future!Warm regardsReservations Dept

6/10 Okay

Vanessa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from reservations on 17 Apr 2024
Dear VanessaThank you for sharing your rating, even though it falls below our expectations. The reception team is on hand 24 hours, we would have been happy to help improve your experience with us, had you only come and seen us. Kind regards, Reservations Dept

4/10 Poor

Smit

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff behaviour wasn’t expected.
Stayed 1 night in Apr 2024
Response from reservations on 13 Apr 2024
Dear SmitThank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the negative experience you encountered during your visit to our hotel. Your opinion is of utmost importance to us, and we truly appreciate your valuable comments. Warm regards, Reservations Dept

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service
Great value hotel
Stayed 3 nights in Mar 2024
Response from reservations on 2 Apr 2024
Dear TinaThank you so much for your fantastic feedback and for rating your experience with us as a 5 out of 5! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations Dept

10/10 Excellent

nevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, clean and big family room.
Stayed 1 night in Mar 2024
Response from reservations on 2 Apr 2024
Dear NevinWe're delighted to hear that you enjoyed the amazing view and spacious, clean family room during your stay with us! Providing a comfortable and enjoyable experience for families is a top priority for us, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you and your family back for another wonderful visit in the future!Warm regardsReservations Dept

8/10 Good

Pauline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed before and overall find the amenities - staff - and all good ! My room was large comfortable and clean I did report a problem with the huge drapes to be pulled where one had broken hooks ! The main issue of the room though when wanting to relax after a long long day - the TV is so so small up on the wall one need long distance glasses to view ! Final comment I wish by now over all these years there was now much easier access coming off the London side of the motorway to get into the driveway it is a tortuous drive back round and over the motorway ! unless I am missing signs somewhere! But I always enjoy my time at this hotel !
Stayed 1 night in Mar 2024
Response from Reservations on 28 Mar 2024
Good afternoon,Thank you for leaving a review of your stay with us.We have noted the damaged hooks and will replace these.Kind regards Reservations

2/10 Terrible

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Millie on check in was brilliant, very professional and gave excellent customer service. The hotel and rooms though are another matter. The cleanliness is horrendous - we went through three rooms before finally being able to settle on a fourth room - a whole hour wasted. All rooms had the same issues, needing a deep clean with dust and food particles behind furniture, light fightings, wardrobes, hairs on bedsheets. Tired furnishings and interior design and small tvs. Drainage problem in hotel too, corridors and en-suite smelt uninhabitable. The bar was dreadful too - basic furnishings more like a cafe, uncomfortable seating and cheap, tacky dusty with dead flowers. Even the ‘lake’ was disappointing and the hotel is right next to a motorway. Would have been nice in the 80’s but awful now. Never worth the rate paid.
Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Good morning,We are sadden to hear our bedrooms did not meet your expectation on this occasion. We have recently been getting positive feedback on the cleanliness however, we will investigate further and make improvements where necessary. We have recently updated the furniture in the bar and often have fresh flowers from our gardens to brighten up the room.We are glad to hear Millie was able to assist you in finding the perfect room.Kind regards,Reservations Dept

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked my stay at rhe inn on the lake, staff where great, food was good and the location is amazing. The only minus are the room's they are dated & need a refurb
Stayed 2 nights in Mar 2024
Response from Phoebe on 17 Mar 2024
Hello,Thank you for your review, we are pleased you enjoyed your stay with us and hope to welcome you back soon! Kind regard, Reservations Dept

8/10 Good

Claire

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from reservations on 14 Feb 2024
Dear ClaireThank you for choosing our hotel, and for taking the time to leave a rating! We are happy you enjoyed your stay and hope to welcome you back in the future.Warm regardsReservations Dept

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Reservations on 21 Mar 2024
Dear John, Thankyou for choosing our hotel and for taking the time to leave a review, We are happy you enjoyed your stay and we hope to welcome you back in the future, warm regards reservation dept

10/10 Excellent

Drew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Family Holiday
The Inn on the Lake is a fantastic hotel with great big rooms, a good breakfast included in the room price and the staff - especially reception - are so friendly and helpful. A couple notes; the rooms are big but as a result the TV does look a bit small, as does the double bed. The bar does great service, but the vending machines are cash only so could do with updating to have a contactless card reader. The view of the lakes and the ducks that inhabit the area is beautiful and as a party/wedding venue, there's nowhere better! It's also a good little base if you're visiting the area, being in its position just off the A2.
Stayed 2 nights in Feb 2024
Response from reservations on 8 Feb 2024
Dear valued guest,Thank you very much for your glowing review of The Inn on the Lake! We're delighted to hear that you enjoyed your stay with us and found our rooms spacious, breakfast satisfying, and our staff friendly and helpful, especially at reception. We appreciate your feedback regarding the size of the TV and the double bed in the room. We continuously strive to enhance our guests' experience, and your input helps us identify areas for improvement. We're glad to hear that you enjoyed the service at our bar and the picturesque views of the lakes and ducks. The serene surroundings truly make for a memorable stay. Thank you for choosing The Inn on the Lake as your accommodation of choice, and we hope to have the pleasure of welcoming you back in the near future!Warm regardsReservations Dept

6/10 Okay

Graham

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from reservations on 8 Feb 2024
Dear GrahamThank you for choosing our hotel, and for taking the time to write a review! We are happy you enjoyed your stay. We hope to welcome you back in the future!Warm regardsReservations Dept

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money 👍
Great place one or two nights, selection of food an drink fine👍 service every one smiles easy and comfortable
Stayed 2 nights in Jan 2024
Response from Reservations on 29 Jan 2024
Dear MichaelThank you so much for taking the time to share your feedback with us! We are delighted to hear that you found our hotel to be great value for the money. It's wonderful to know that you enjoyed your stay with us, and we appreciate your positive comments about our selection of food and drinks. Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

2/10 Terrible

Giorgia

Disliked: Staff & service, property conditions & facilities
Awful. Very noisy, smelly linen, dripping shower.
Stayed 5 nights in Jan 2024
Response from Reservations on 22 Jan 2024
Dear GeorgiaI sincerely apologize for the unsatisfactory experience you encountered during your stay at our hotel. I deeply regret that we fell short of meeting your expectations, and I appreciate you bringing these issues to our attention. I want to assure you that we take your feedback seriously. . The reception team is on hand 24 hours, we would have been happy to help improve your experience with us, had you only come and seen us. Sincerely, Reservations Dept

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations on 22 Jan 2024
Dear AnthonyThank you so much for rating your experience with us as! We are absolutely delighted to hear that you had a wonderful stay at our hotel. We hope to have the chance to welcome you back again in the future.Warm regardsReservations Dept

2/10 Terrible

Giorgia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed two nights and couldn’t be worse. The hotel is very dated, linen smelly and uncomfortable beds. For two nights got bothered by the noise of guests next door. Partying all night and eventually got moved into another room where the shower drips didn’t let me sleep. Instead of trying and keep people quiet, got moved into a different room in the middle of the night. Very poor customer service, won’t visit it again ver again or either recommend this accommodation to anyone.
Stayed 2 nights in Jan 2024
Response from reservations on 18 Jan 2024
I appreciate you sharing your experience, and I'm sorry to hear that your stay didn't meet your expectations. I understand how important a comfortable and quiet environment is for a good nights sleep. Thankyou for bringing these concerns to our attention, and we will certainly take your feedback into consideration to improve our services.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central position for visits to n & e Kent.
Used as a base away from Gloucestershire to visit friends & family in Gravesend & Thanet.
Stayed 1 night in Dec 2023
Response from Reservations on 16 Jan 2024
Dear PeterWe're delighted to hear that you found our location convenient for your travels to visit friends and family in Gravesend and Thanet. We strive to provide a comfortable and welcoming experience for all our guests, and it's wonderful to know that our hotel served as a convenient and enjoyable base for your trip. We hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

8/10 Good

pina

Stayed 2 nights in Dec 2023
Response from Reservations on 15 Jan 2024
Dear PinaThank you for taking the time to share your rating about your recent stay with us. We are grateful for your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regardsReservations Dept

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Everything was great I highly recommend the lakeside room as you get to walk out to the lake and the ducks come to say hello, the walls are thin and this hotel and the tv is way too small but as a whole it’s lovely
Stayed 1 night in Dec 2023
Response from Reservations on 15 Jan 2024
Dear SameerThank you for choosing our hotel and taking the time to share your feedback. We are pleased to hear that you had an overall great experience during your stay. It's great to know that you enjoyed the unique experience of being able to walk out to the lake and interact with the ducks. Nature encounters can add a special touch to a stay. We appreciate your honest feedback regarding the thin walls and the size of the TV. We'll certainly take these points into consideration as we continuously work to enhance our guests' experience. Once again, thank you for choosing our hotel, and we look forward to welcoming you back.Warm regardsReservations Dept

8/10 Good

Keith

Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn on the lake
The inn on the lake was clean, food excellent, they aimed to please and the service was top draw.
Stayed 3 nights in Dec 2023
Response from Reservations on 15 Jan 2024
Dear AlanThank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be clean and that you enjoyed the excellent food. Our team is dedicated to providing a high level of service, and it's wonderful to know that our efforts to please our guests have been successful. Your kind words about the top-notch service are truly appreciated. We are grateful for your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regardsReservations Dept

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for an overnight stay close to the motorway.
We used this for an overnight stay before going to the cruise terminal in Tilbury. The hotel contacted us prior to our stay to advise of a function that would be on during our stay and asked if we needed a quiet room. The check in process was easy and parking was free and plentiful even though there was a 300+ function ongoing. Rooms were clean and spacious. Breakfast was included and had a good selection.
Stayed 1 night in Dec 2023
Response from Reservations on 15 Jan 2024
Dear TonyThank you for choosing to stay with us for your overnight stay before heading to the cruise terminal in Tilbury. We appreciate you taking the time to share your positive experience with us. It's great to hear that our team proactively contacted you to inform you about the function and offered a quiet room option. We understand the importance of a peaceful stay, especially before embarking on a cruise. We're glad the check-in process was smooth, and you found ample free parking despite the ongoing event. Your comments about the cleanliness and spaciousness of the rooms are much appreciated. We take pride in providing comfortable accommodations for our guests. We're delighted that you enjoyed the complimentary breakfast with its varied selection. We aim to provide a satisfying start to the day for all our guests.Thank you for your kind words, and we hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel,have stayed many times.
Stayed 3 nights in Dec 2023
Response from Reservations on 15 Jan 2024
Dear AlbertThank you so much for your continued loyalty and for choosing [Hotel Name] for your stays. We are delighted to hear that you have had positive experiences with us on multiple occasions. Your kind words and repeat visits mean a lot to us. We strive to provide a welcoming and comfortable environment for all our guests, and it's truly rewarding to know that we have met your expectations. We look forward to welcoming you back for many more stays in the future.Warm regardsReservations Dept

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 15 Jan 2024
Dear KevinThank you for taking the time to share your rating with us. We hope to have the opportunity to welcome you back in the future.Kind regardsReservations Dept

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Nice area but very dated building and rooms
Stayed 1 night in Dec 2023
Response from Reservations on 15 Jan 2024
Dear CarolThank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel's location. We understand that the building and rooms may appear dated. Guest comfort is our top priority, and we are continuously working to enhance our facilities to meet the expectations of our valued guests. Your comments are valuable to us, and we will certainly take them into consideration as we plan for future improvements. We hope to have the opportunity to welcome you back in the future.Best regardsReservations Dept

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight as we attended a works Christmas party and the night was very good. Food was lovely. The accommodation was nice a bit simple but it did the job to make our stay good
Stayed 1 night in Dec 2023
Response from Reservations on 5 Dec 2023
Dear PhilThank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your overnight stay during the works Christmas party. It's fantastic to know that you found the food lovely, and we're pleased that the accommodation, while simple, served its purpose in making your stay enjoyable. We appreciate your positive comments and are grateful for your kind words.We look forward to welcoming you back in the future and hope to make your next stay even more memorable.Best regards,Reservations

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value fir the money
Stayed 1 night in Nov 2023
Response from Reservations on 30 Nov 2023
Dear DavidThank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again soon.Warm regardsReservations Dept

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservations on 30 Nov 2023
Dear PaulineThank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again soon.Warm regardsReservations Dept

8/10 Good

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good, the lake was lovely I had a lakeside room which was nice but one thing that was terrible was the size of the tv , it seemed like it was the same size as my laptop screen apart from that a good hotel, I like to watch tv and relax so I wasn’t happy about that or I would have give 5 stars. Aside from that great hotel
Stayed 1 night in Nov 2023
Response from Reservations on 28 Nov 2023
Dear SammerThank you for choosing our hotel, and for taking the time to write a review! We are happy you enjoyed your stay. Your opinion is valued greatly, and we appreciate your comments about our hotel.Warm regardsReservations

10/10 Excellent

T

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely position overlooking the lake. Very attentive staff who were friendly and helpful.
Stayed 1 night in Nov 2023
Response from Reservations on 23 Nov 2023
Thankyou so much for taking your time to give our hotel a great review, Our team takes great pride in ensuring our guests have a great visit. We truly appreciate your stay with us and hope to see you in the future

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 18 Nov 2023
Dear Ben,Thank you so much for your fantastic feedback and for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and your positive feedback reinforces our commitment to this goal. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in and would definitely stay again.
Stayed 2 nights in Nov 2023
Response from Reservations on 16 Nov 2023
Good evening, Thankyou for your review and leaving us a high rating. We hope to welcome you back in the future. kind regards reservation Dept

6/10 Okay

Steven

Stayed 1 night in Nov 2023
Response from Reservations on 16 Nov 2023
Thankyou for choosing our hotel and for taking the time to post a review, Your opinion is greatly valued

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Reservations on 11 Nov 2023
Good morning, Thank you for your review and leaving us a high rating. We hope to welcome you back in the future. Kind regards, Reservations Dept

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservations on 8 Nov 2023
Dear MichaelThank you so much for rating your stay. Providing excellent service and ensuring our guests have a memorable experience is our top priority. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 Good

Dave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very powerful shower but it was very hot. The thermostat control had little effect, (room 204)
Stayed 2 nights in Oct 2023
Response from Reservations on 27 Oct 2023
Dear DaveThank you so much for your feedback and for rating your experience with us. Your opinion is valued greatly, and we appreciate your comments about our hotel. We hope to have the pleasure of welcoming you back in the future.Warm regardsReservations

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reservations on 26 Oct 2023
Dear Susan,We are delighted to hear about your positive experience at our establishment. Thank you so much for your time to leave feedback.Our team takes great pride in ensuring our guests have a great visit.We truly appreciate your stay with us and hope to see you in the future

4/10 Poor

Chi

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room is dated , the door, slamming noise all through the day to 12 midnight, and started again 6 o’clock in the morning , no fault of residence All this happen due to design of the door.
Stayed 1 night in Oct 2023
Response from Reservations on 24 Oct 2023
Dear ChiThank you for taking the time to provide us with your feedback regarding your recent stay with us. We genuinely appreciate your input, as it allows us to continuously improve our services and accommodations. We apologize for the inconvenience you experienced during your stay, particularly with the dated room and the noise disturbances caused by the door. We understand that these issues had a significant impact on your overall experience, and we're truly sorry for any disruption this may have caused. Once again, we appreciate your feedback and hope you will give us another opportunity.Warm regardsReservations

4/10 Poor

Jake

Stayed 4 nights in Oct 2023
Response from Reservations on 24 Oct 2023
Dear JakeThank you for providing your rating, although it's a lower score than we had hoped for. We appreciate your feedback, and we apologize that your experience did not meet your expectations. We hope to have a chance to better serve you in the future.Warm regardsReservations

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception, restaurant, bar and cleaning staff staff were amazing, just the best customer service I can’t thank them enough! Great place to stay.
Stayed 1 night in Oct 2023
Response from Reservations on 23 Oct 2023
Dear PaulWe are absolutely delighted to hear about your positive experience at our establishment! Thank you so much for taking the time to share your feedback. We're thrilled to know that our reception, restaurant, bar, and cleaning staff made your stay memorable with their exceptional customer service. Our team takes great pride in ensuring our guests have a wonderful experience, and your kind words are a testament to their dedication. We truly appreciate your support and look forward to welcoming you back on your next visit. Thank you for choosing us, and we can't wait to host you again in the future!Warm regardsReservations

10/10 Excellent

G

Stayed 1 night in Oct 2023
Response from Reservations on 20 Oct 2023
Dear GrantThank you so much for your fantastic feedback and for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 Good

Graham John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reservations on 20 Oct 2023
Dear GrahamThank you for taking the time to leave a rating for your stay with us. We are happy you enjoyed your stay. We hope to welcome you back in the future.Warm regardsReservations

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reservations on 19 Oct 2023
Thank you for choosing to stay with us, and for leaving a rating. We hope to have the opportunity to host you again in the future.Warm regardsReservations Dept

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed our stay, the food in the restaurant was nice and well priced, our room was lovely. We had a problem with the power sockets in our room not working which we reported to reception but the lady didn’t seem bothered! Her response was “okay”
Stayed 1 night in Oct 2023
Response from Reservations on 17 Oct 2023
Dear MatthewThank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your stay overall, found the restaurant food to your liking, and appreciated your room. However, we would like to sincerely apologize for the inconvenience you experienced with the power sockets in your room. It is certainly not the level of service we strive to provide, and we are sorry that our receptionist's response did not meet your expectations. Thank you once again for sharing your comments and we hope to have the opportunity to serve you again in the future.Warm regardsReservations

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Inn on the lake was a pleasure to stay staff where helpful and friendly and I couldn't fault the hotel or my stay.
Stayed 1 night in Oct 2023
Response from Reservations on 23 Oct 2023
Dear LisaWe are overjoyed to hear about your wonderful experience at the Inn on the Lake! Thank you for taking the time to share your kind words. Our team is dedicated to providing the highest level of service and making sure our guests have a fantastic stay, and it's fantastic to know that they succeeded in creating a memorable experience for you. Your positive feedback means a lot to us, and it inspires us to continue delivering exceptional service. Thank you for choosing us!War, regardsReservations

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don’t do it!
Thought it would be a convenient stop on a long drive but wish we’d kept going. Hotel is in need of major modernisation but is clean. Unfortunately it is very noisy and we could hear every noise in the corridor and next door. Conversations, love making and peeing in the toilet. Annoyingly after reading other reviews about motorway noise we paid extra for a lakeside room but with hindsight we would rather have listened to traffic. Will not be repeat customers or recommending to anyone else. Breakfast was ok but would not have been happy if had to pay extra for it.
Stayed 1 night in Oct 2023
Response from Reservations on 13 Oct 2023
Dear KerryThank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your comments, as they help us improve the overall experience for our guests. I want to extend my sincerest apologies for the inconveniences you encountered during your stay. It is disheartening to hear that you were disappointed with your choice, and I am truly sorry that we did not meet your expectations. It is our hope that you might consider giving us another chance in the future. Once again, I apologize for the inconveniences you encountered and appreciate your feedback.Warm regardsVickyReception Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reservations on 12 Oct 2023
Dear MelanieThank you so much for your fantastic rating! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. . We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 Good

Ron

Business traveller
Liked: Cleanliness, staff & service
Hotel bedrooms in need of major refurb. Lake room view was lovely.
Stayed 1 night in Oct 2023
Response from Reservations on 9 Oct 2023
Dear RonThank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty and are sorry to hear that you found our hotel is in need of a bit of TLC. Your comments are valuable to us as they help us identify areas where improvements are necessary. RegardsReservations