Gresford Hotels

"Excellent stay, and reception staff were fantastic when I requested to upgrade my room."

"Booked for 1 night stay whilst in Chester, check in was smooth and very friendly staff on reception. We requested a late check out of 1pm and this was accommodated without any issues. We were escorted to the room which was an Executive room but it was extremely dated and curtains needed to be fixed (which we did ourselves). The bathroom had silicone everywhere and just needed to be brought up to date. Did not look like the photos on line at all. It was clean overall and the bed was very comfortable. Breakfast in the morning was delicious and all of the food was fresh although the restaurant furniture where we were sat did have cosmetic issues with damaged sofas that were ripped etc. Following breakfast we went back to the room but were startled by the fire alarm which was a test but we were not advised this during check in. At 11:30 the cleaning staff pressed the door bell and entered into the bedroom despite a late check out being booked. When we advised we had a late check out booked she left but then proceeded to bang the hoover against the door and was rude to us so much so that we packed up and left the room and the cleaner was rude once again! We did make a complaint to reception on check out who did credit the late check out fee but this kind of treatment from the cleaning staff at a hotel of this rating is really not acceptable and tarnished our stay. In essence the hotel could be out of this world but it needs investment and better cleaners!"

"Good clean comfortable modern hotel in old mill building. Just a bit difficult to find way to car park with some sat navs."

"Nice hotel, would stay again. Good helpful staff."

"We went for breakfast at 9 am, it closed at 10 and the hot food that was out needed replenishing. What was there had been sitting a while. Staff in reception, spa and restaurant were excellent and the best part of the stay. The hotel needs updating, rusty pipes in the pool area, padlocks given to lock lockers, dated decor in rooms etc. It isn’t a 4* property."

"Hotel is lovely and clean. The staff are very friendly. The only problem is you have to pay for the gym and Paul separately. I think it was £20 for two hours."

"We had a late arrival 1am after our flight in to Liverpool. Two guys on reception with the warmest welcome you could wish for. The room was small but ok. It had a sofa bed in it that the hotel had made ready even though I rang to say we only need the double bed not the sofa too. This took up so much of the space it was cramped even for just two people how you would expect more people to be comfortable is beyond the imagination. Breakfast staff were pleasant though the breakfast wasn’t up to much. Hard rubber eggs well done bacon cold mushrooms. The lady on reception when we checked out was very pleasant. "

"The hotel was very clean and the staff were helpful and polite. The breakfast was not great and the hotel in general needs a little TLC. There is ample parking and the hotel is opposite the New Mersey Shopping Park. It's only a couple of stops on the bus from John Lennon airport. Overall I would recommend the hotel and would stay again."

"Great location Very helpful staff Good breakfast BUT no parking. Drivers beware"