Guaynabo Hotel Guide - Hotels with Pool in Guaynabo, San Juan

"It’s a wonderful place to stay Food is great, staff is amazing, rooms are awesome and the outdoors is beautiful "

"Clean, but small room. Location to airport is worth the price!"

"The room and view was amazing and so was the cleaning staff. Whoever the front desk person was who checked us in was not so inviting she did not tell us anything about the hotel and amenities that it offered, but other than that it was Amazing my husband was very pleased with his birthday stay. "

"All areas of hotel were well maintained"

"Property is ok but is due an update. Staff was friendly but had trouble getting towels, rags and soap. We ran out of soap and only received 2 towels and 2 rags every night when we booked 5 people in the room. "

"Muy bueno"

"Absolutely terrible experience. I would not recommend staying here. The room was not clean or sanitary — I found a roach in the room, which is completely unacceptable for any hotel. It made me feel uncomfortable and unsafe the entire time. When I reported it to the front desk, the service was just as bad as the room. Staff were unhelpful and dismissive, and instead of properly resolving the issue, they made the situation more stressful. At first, they refused to refund me at all. Then they said they would only refund me if I checked out immediately, leaving me with nowhere to go. This is not how you treat paying guests, especially when the issue is clearly the hotel’s fault. Poor cleanliness, poor customer service, and no accountability. Save your money and stay somewhere else."

"Everything was lovely "

"Everything was excellent"