Guaynabo Hotels

"The poolside is nice and spacious. "

"The room and view was amazing and so was the cleaning staff. Whoever the front desk person was who checked us in was not so inviting she did not tell us anything about the hotel and amenities that it offered, but other than that it was Amazing my husband was very pleased with his birthday stay. "

"All areas of hotel were well maintained"

"Property is ok but is due an update. Staff was friendly but had trouble getting towels, rags and soap. We ran out of soap and only received 2 towels and 2 rags every night when we booked 5 people in the room. "

"Hotel was very convenient to the airport with early morning travel. There was an odd smell on the 3rd floor and bar area. The breakfast was very decent with good access hours. Overall this was a good hotel and you can literally walk to the airport without going outside."

"Muy bueno"

"Absolutely terrible experience. I would not recommend staying here. The room was not clean or sanitary — I found a roach in the room, which is completely unacceptable for any hotel. It made me feel uncomfortable and unsafe the entire time. When I reported it to the front desk, the service was just as bad as the room. Staff were unhelpful and dismissive, and instead of properly resolving the issue, they made the situation more stressful. At first, they refused to refund me at all. Then they said they would only refund me if I checked out immediately, leaving me with nowhere to go. This is not how you treat paying guests, especially when the issue is clearly the hotel’s fault. Poor cleanliness, poor customer service, and no accountability. Save your money and stay somewhere else."

"Overall experience was good."

"Pretty basic hotel with lots of “snags” during our stay. We booked 3 but the room was set up for 2. Struggled to get extra pillows and asked 4 times for towels. The safety deposit box was another story and took the best part of 2 hours to resolve. The room was close to a service area and was quite noisy at night. One of the beds was also in need of attention as the springs made a racket. Staff were nice, the location was ok and in fairness the stay turned out ok before we connected to our cruise."