Gurnee Hotels

"hot tub was great chlorine smell burned our eyes. breakfast was great though no notes solid stay"

"Breakfast was fresh, Parking was great , Steve was awesome at the front desk "

"Our experience at the hotel was extremely distressing and unacceptable. We felt so unsafe on the property that we did not stay in the room for more than 30 seconds before leaving. As I was entering the building, an individual approached a very tall Black man and, completely unprovoked, used a racial slur toward him. The man tried to ignore it, but the aggressor repeated the slur directly in his face a second time. I was shocked and deeply disturbed by what I witnessed. My girlfriend was terrified, especially because the individual appeared to know where our car was parked. After we requested that the police be called, we became genuinely concerned that our vehicle might be vandalized. The situation felt volatile and unsafe. We immediately returned to the front desk to request a refund, as we did not feel comfortable staying. The staff dismissed the severity of the incident and initially indicated that it was not serious enough to involve the police. Although they later said they would call, no action was taken. The manager explained that because the other individual did not want to pursue the matter, they chose not to involve law enforcement. At that point, our concern was no longer just about the initial incident, but about the hotel’s failure to prioritize the safety and well-being of its guests. We felt completely unsupported and unsafe, which left us no choice but to leave immediately without even settling into the room. We subsequently booked ahotel through the site"

"Clean easy to get to naval base. Has everything u need surrounded"

"Clean room"

"Family of four, girls are 9 and 14. We go to different great wolf lodges. This one wasnt bad, two attractions were closed temporarily due to kids puking. Be present with your kids, go on the water slides, tube the lazy river, get smoked by big waves in the wave pool. Sad seeing all the parents on their phone then we are dealing with the kids behavior with no parent around. No hot tub here unfortunately. Best GWL hot tub is in Traverse City, MI. HUGE adult hot tub and even a decent size family one. Smaller park in TC overall but dig the tubs after freezing in the park."

"Everything was outstanding 😃 staff was great"

"dirty, what little rugs/carpeting they had was filthy, whole parking lot floods w a little rain so you have to swim to your car, no shampoo/conditioner or soap (I was told at any Motel 6 anymore) would have been nice to know before I got there and had to leave to do a 1hr scouting mission for basics. "

"safe and great "