Runcorn Hotel Guide - Halton Castle hotels in Runcorn, United Kingdom.

"The staff are amazingly they couldn't do enough for you.Rooms were spotless and clean.The food was excellent "

"We have stayed here before and it was perfect. Unfortunately this time round it wasn't. The room was cold. We put the heating on which was switched off at some point during the night. Leading to me having excruciating pain. Then there was a huge amount of noise through the night above and at the side of us. I think we were place next to staff quarters or where they do work in the hotel. Didn't sleep at all and it was frustrating. But the Spa was amazing and Anastasia was brilliant."

"Didnt even stay, checked in went to roo. Found mould, damp walls holes in carpet, broken TV dust everywhere. Went to reception, gave us option of room next door had a look holes in bed linen room smelled. Was asked to make a decision on what room as another family was coming soon and would have other room. Also had to pay extra to use swimming pool Ended up leaving and paying for another hotel"

"The hotel building and car park are satisfactory, and the staff are frindly. However, the mattress and pillows were very uncomfortable—the pillows felt old, and the mattress seemed worn out, with springs that made sleeping feel like sinking to the bottom. Additionally, the bathroom had low water pressure, which made showers less enjoyable. Overall, while the staff and facilities are fine, the bedding and bathroom issues significantly affected my stay."

"Hotel tired and in need of updating. Dirty pillow cases! Heating in room not working, electric fan heater provided with feet missing - potential fire hazard! Staff very friendly, polite welcoming, attentive and happy! Food great, bar service great. Attention to food allergy great! "

"Spacious room for 3 individuals. Nice meal and bar. Pleasant staff. Plenty of parking."

"Entrance , rooms, bar, and dining areas are all very well maintained and clean "

"Friendly staff, easy check in, plenty of parking and the pizza I had in the restaurant was very nice.. "

"Very clean and quiet, welcoming friendly staff and good food. Breakfast was delicious, set me up for a long trip back home. "