See all properties

Hotel Residence am Hauptbahnhof

Hotel with a 24-hour front desk, near Miniatur Wunderland

Choose dates to view prices

Photo gallery for Hotel Residence am Hauptbahnhof

Front of property
Food court
Quadruple Room
Free toiletries, hair dryer, towels, soap
Interior entrance

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

Double Room

Double Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
Desk
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Twin Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
Desk
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
Desk
  • 8 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
Desk
  • 18 sq m
  • City view
  • Sleeps 4
  • 4 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
Desk
  • 18 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

You may also like

Twin Room

Premier Inn Hamburg City Klostertor

Hamburg-Mitte
  • Free WiFi
  • Breakfast available
  • Parking available
  • 24/7 front desk
9.4 out of 10, Exceptional, 3 reviews
The price is €85
includes taxes & fees
20 Jul - 21 Jul
Premier Inn Hamburg City Klostertor
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Steindamm 24-26, Hamburg, HH, 20099

What's nearby

  • Hamburg City Hall - 18 min walk - 1.5 km
  • Miniatur Wunderland - 3 min drive - 2.0 km
  • Hamburg Cruise Center - 3 min drive - 2.0 km
  • Elbe Philharmonic Hall - 4 min drive - 2.7 km
  • Reeperbahn - 5 min drive - 3.7 km

Getting around

  • South Central U-Bahn - 5 min walk
  • Hamburg Central Station - 6 min walk
  • Hamburg Airport (HAM) - 35 min drive

Restaurants

  • ‪Köz Ocakbaşı - Barbecue House - ‬1 min walk
  • ‪Ocakbasi Grill House - ‬1 min walk
  • ‪Saray Köz Restaurant - ‬1 min walk
  • ‪Back-Factory - ‬1 min walk
  • ‪Indisches Restaurant Badshah - ‬3 min walk

About this property

Hotel Residence am Hauptbahnhof

Hotel near Miniatur Wunderland
Hotel Residence am Hauptbahnhof provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), multilingual staff and a lift
  • Smoke-free property, a front desk safe and tour/ticket information
  • Luggage storage, laundry services and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Residence am Hauptbahnhof offer perks, such as premium bedding, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Heating, daily housekeeping and desks

Languages

English, German

Similar properties

Front of property

Hotel Lumen am Hauptbahnhof

  • Free WiFi
  • Breakfast available
  • Business services
  • Laundry
7.0 out of 10, Good, 1,001 reviews
The price is €160
includes taxes & fees
12 Jul - 13 Jul
Hotel Lumen am Hauptbahnhof

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 13 per person

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 40 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 13 per person
  • Nearby parking fee: EUR 20 per night (1640420 ft away)
  • In-room safe fee: EUR 5.00 per stay
  • Rollaway bed fee: EUR 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards, debit cards and cash

Property is also known as

Hotel Residence am Hauptbahnhof
Hotel Residence am Hauptbahnhof Hamburg
Residence am
Residence am Hauptbahnhof
Residence am Hauptbahnhof Hamburg
Residence Hotel am Hauptbahnhof
Am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel
Hotel Residence am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel Hamburg

Frequently asked questions

Is Hotel Residence am Hauptbahnhof pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Residence am Hauptbahnhof?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Residence am Hauptbahnhof?

Checkout is at 11 AM.

Where is Hotel Residence am Hauptbahnhof located?

Located in Hamburg City Center, this hotel is within 1 mi (2 km) of Museum of Arts and Crafts Hamburg and Hamburg City Hall. Miniatur Wunderland and Elbe Philharmonic Hall are also within 2 miles (3 km). South Central U-Bahn is only a 5-minute walk and North Central U-Bahn is 8 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Residence am Hauptbahnhof Reviews

Reviews

6.6
Rating 10 - Excellent. 91 out of 844 reviews
Rating 8 - Good. 298 out of 844 reviews
Rating 6 - Okay. 277 out of 844 reviews
Rating 4 - Poor. 123 out of 844 reviews
Rating 2 - Terrible. 55 out of 844 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10

Very run down but nice staff
Stayed 1 night in May 2025

4/10

Friendly staff but the hotel is very old, unkempt, no elevator on the ground floor. The area did not seem safe, extremely loud at all times of the day.
Stayed 1 night in Apr 2025

2/10

worst hotel i have ever been
Stayed 1 night in Feb 2025

8/10

Staff was efficient, friendly and spoke English.
Stayed 5 nights in Oct 2024

8/10

3 day break in Hamburg
Stayed 3 nights in Sep 2024

6/10

The breakfast was vey poor
Stayed 3 nights in Dec 2024

8/10

War OK
Stayed 1 night in Dec 2024

6/10

The hotel is old and run down, but it's right next to the train station. The staff are super friendly. The street outside the hotel is full of broken bottles and crazy people shouting until after midnight.
Stayed 4 nights in Sep 2024

6/10

The room was close to the main train station and was clean and sufficient. That was what we needed. However, there was no elevator to the floor where rooms could be accessed. We had to carry two large, heavy suitcases up a very long, narrow staircase, and back down.
Stayed 1 night in Dec 2024

10/10

I stayed one night and have to say it is good value for money. Even if the area it is located in might appear a bit dodgy, it is very central. I would stay here again.
Stayed 1 night in Apr 2024

6/10

Ok
Stayed 1 night in Dec 2024

8/10

I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.
Stayed 3 nights in May 2024

10/10

Very good
Stayed 1 night in Apr 2024

6/10

Bratte trapper uten heis. Ellers helt greit hotel
Stayed 2 nights in Jun 2023

10/10

Good
Stayed 1 night in May 2024

4/10

Very unsafe area, don't go there. The staff isn't very friendly, the breakfast is overpriced, some rooms are OK, but small, others very noisy or smelly. You are better off buying a Deutschlandticket and staying in Lubeck or Bremen.
Stayed 3 nights in Jun 2024

4/10

Negative: bad neighborhood, no warm water, room had a lingering smell of cigarette smoke, no closed off storage closet or similar for luggage - it was just openly placed in the breakfast area (better to pay to leave your luggage with DB's luggage service at central station). Positive: nice staff and close to the central station.
Stayed 2 nights in Mar 2024

8/10

It looks like the original establishment has been expanded, which was done very nicely. I like the 24h reception that makes you feel safe despite the unsafe feeling that I had walking in the street itself. Very conveniently located near the Hamburg Central station.

2/10

This is a terrible hotel. No air conditioning and no elevator until you climb steep steps past the second floor. Bathroom is tiny. Carpeting is old.
Stayed 1 night in Jul 2024

4/10

The street where the hotel was was slum. It was filled with homeless people and junkies. Pictures of the hotel is lying. There was no safe parking of the car. Maybe the worst street in Hamburg. The hotel should not be on hotels.com.
Stayed 2 nights in Sep 2024

6/10

U
Stayed 1 night in Aug 2024

6/10

The most concerning thing was the feel of the neighborhood. I knew that it would be shady when booking near the HBh, but it and it was pretty sketching coming home at night. Lots of men lingering on the streets gawking at me and my teenage daughters.
Stayed 1 night in Jul 2024

4/10

The hotel is close to Hamburg Central Station. This was the only good thing about it. I booked a single room of 258 sq. feet with a king bed. I received a single room with two single beds. I pointed out to the front desk that this was not what I booked. They responded that I booked a single room, and they are giving me two single beds, which is better than one single bed. Thermostat in the shower didn’t work and there was no hot water. The staff came to the room and tried to adjust the temperature. After some time, they said that water is OK. Water temperature was about 30 C. I told them that this is barely warm. They asked: “so you want hot water in the shower?”. I said: “yes, this is normal at a hotel”. The staff left to the “warehouse” to adjust something. In any case, there was no hot water as of midnight. In the morning, I called the front desk again. Housekeeping staff managed to fiddle with the thermostat and make somewhat warm water. However, when I reopened water on the same setting, it was cold again. It is a simple thermostat, so it should be easy to use. But the temperature adjusting handle was not working well. It seems it was not properly engaged to the internal element. Anyway, I never managed to have a regular hot shower (with the setting on the limiter) The staff also didn’t speak good English. Generally, it was the worst hotel stay in my life, and I have been to many hotels. A wrong bed in a smaller room, without hot shower is too much for one stay.
Stayed 1 night in May 2025

6/10

Nice room. Very basic. Rough area by night.
Stayed 1 night in Jun 2023

6/10

Room was up two flights of stairs, no elevator. A plus, it was near the train station.
Stayed 1 night in Jun 2023