Xcaret Holidays

Excellent hotel, clean, nice beach, nice people

A la carte dinners were fantastic, although the included house wine is very limited and not great. If you want a basic bottle of wine, you’re looking at at least 2000 pesos. Buffet was average at best. We have a gluten allergy in our family, and there were ample choices at the restaurants, however, always ask for the vegetarian menu as it has more gluten-free options than the regular menu. Gluten-free desserts were very limited. Service is fantastic. There are a few pool bartenders that looked annoyed when you ordered anything that would create a little more work for them, but generally the restaurant staff and the pool staff are absolute gems. The gym facilities are newly remodeled and pretty nice. Lots of good equipment and lots of space, never felt crowded even in the busy mornings. If you’re a teenager is into working out, but isn’t 18, you need to sign a waiver and an adult has to be with them while they work out. Super annoying if your kid plays high-level sports or is really into working out and you have to be with the whole time. Other high end resorts, like Moon Palace do not have the same ridiculous policies. They also don’t have any classes, so no yoga, no spin classes, etc. They do have daily activities in the pool like water cycle and aqua size, but they’re really poorly advertised and hard to find a daily schedule anywhere. If you’re lucky you’re there when it begins. Coffee shop is just OK. Pool is great. All around pretty nice resort.

The facility charges more but provides less. For example, we were required to pay for beach cabana services despite an abundance of empty spaces available. In addition, there were not enough umbrellas on the beach, which was disappointing. The restaurant options are very limited, and there was no dinner buffet offered. However, after we raised our concerns — as we were a large group with 14 room reservations — the manager arranged a special sit‑down dinner for us. Chef Mario truly excelled, and the meal he prepared was exceptional.

Room was clean, staff was extremely friendly and helpful. Food was good. We had a wonderful Christmas here. They should take reservations for dinners and allow you to control the thermostat in the room, even if its just the fan on/off. Honestly, if i had been able to sleep well because it was cool enough I would give 5 stars!! Wait staff around the pool were amazing, especially JJ..wooaa wooa!!

All staff were so friendly and helpful. Clean, excellent location and service.