Xpu-Ha Holidays

Great hotel. Sofia front desk is awesome

We absolutely love Live Aqua! Have been here many times. Some things are showing age like the big fountain in the entry way but that’s an easy fix. Staff is always amazing and the food exquisite. The pools, beach and spa are phenomenal. Coming back next year! I’m not a big fan of the rubber ducks they added to the fountain though. I feel like it brings the class down a notch. I’m there for the ambiance. Not rubber ducks.

The 4-star rating for staff and service (instead of 5) is due only to the poor check-in experience. We had booked two king-bed rooms, but were given one king and one double-bed room on different floors. The staff suggested we could have two nearby ocean-view rooms if we paid an additional $600 USD, which was disappointing—especially since it was the off-season and there were plenty of empty rooms on each floor. It felt like they were trying to push an unnecessary upgrade. Aside from the check-in issue, the service overall was excellent, and I would still recommend this hotel.

Been coming to this resort for 10+ years but this visit the AC didn't work in our room, the food program went down hill since wyndham took over but I still love the resort. Fix the food program (quality and options)

Love love loveeeeedddd our stay here. It was my partner’s first time in Mexico and he absolutely loved the all-inclusive resort style. All the staff were exceptionally friendly and polite. Shoutout to the bartenders at the pool bar by the way.