Puerto Aventuras Hotel Guide - Chac Mol Cenote hotels in Puerto Aventuras, Mexico.

"This hotel was a swimmer’s paradise. Probably one of my favorite things was swimming when it turned dusk and watching the stars come out from the infinity pool. Also thanks to my Expedia status, I got upgraded to an ocean view. AO was so nice and this hotel was the best in the resort. It is also home to the best 4 restaurants! I didn’t want to leave the Riviera Maya Hotel and I want to go back. "

"Loved the stay as we got married at this resort 15 years ago. I did let them know about our anniversary but nothing was mentioned from them, little disappointing. Also the ladies at the front that talked us into going to talk about a time share was a bad experience. They told us and hour and a half took 3 hours of our day plus travel. They lied about why we were going they and didn’t tell me what it was. Staff at the resort were really good. It’s very clean."

"In comparison to other AI resorts we’ve experienced better. Not much for teenagers to do in the evening. Restaurants were OK. Wish they would take reservations. Seems like that would be a better way to do. The rooms are small but clean. Best experience was over on the heaven side, but need to be 18+ to be over there. Security was very strict about wristbands where it was almost strange. Making you show or scan a wristband for no apparent reason. Most of the staff was fantastic. Also found it odd they charged for so many of the activities like bowling, laser tag, etc. other resorts have been to all of that is part of it."

"Definitely clean and decor #1. Definitely a beautiful place to stay."

"This resort does NOT welcome expedia customers! This resort classifies expedia members by providing a bright yellow bracelets to expedia members! Once emplyees sees the bright yellow bracelets they ignored us and give priority to their members! They also give expedia members ripped dirty beach towels, corner rooms with stained floors , mold in the showers, no drawers in bedroom, as they give priority to members when it comes to restaurant reservations, expedia members dont get the chance to eat at their various restaurants because they are always booked according to the resort. The resort is high on requesting tips for everything.if ypu dont tip dont expect to get drinks on time, angel at the pool bar refused to add chili powder to one of my drinks but to members of the resort it was okay ! I do not recommended this hotel to anyone safe your money for a better more welcoming resort who really care about their customers as a whole including expedia members ! Avoid feeling like an outcast from the treatment from Employees starting with people at the reception!! "

"Amazing resort for families of all ages!"

"The gym was good. The room was clean and the staff was always smiling and friendly."

"Rusted furniture on the balcony Moisture semelle in the room Faucette of bathroom loose"

"This is our 4th time we stayed at this hotel, still worth it!!💯"