Playa del Carmen Hotel Guide - Punta Esmeralda Beach hotels in Playa del Carmen, Mexico.

"Maid service was great but somewhat some things were forgotten...not enough coffee...cleaning rags left...overall not really anything big...the honestly of your staff is amazing and so much appreciated. My daughter in another room forgot to close their safe....nothing was touched...Another daughter left out a precious necklace...moved it but not taken...we will certainly come again!"

"Staff is great. "

"View was amazing "

"This was one of or the best tropical vacation I have been on and I’ve been on a few. This hotel is gorgeous and the staff was so very very friendly!! You can’t go wrong with this place it really is paradise!!"

"The room and the staff were superb! The lower rate room we got, was backed up to an unknown property that had many dogs that barked through the day. Sounded like a dog fighting ring mid afternoon. Otherwise everything was great"

"Excellent location excellent staff can't wait to come backlivedevery moment "

"Our first time to Mexico and this resort didn't disappoint! The staff were very kind, food was great. Many different restaurants to choose from, water park for the kids and tons of pools. Great ocean/beach access as well. Highly recommend!"

"Fantastic as usual! 17th Time !"

"This is a great place if you're not too picky. It does have some current renovation problems. Some buildings closed. Some building in need of a major overhaul. The restaurant La Laguna literally had rain inside, but I did not mind. Not raindrops. Rain. Kind of added to the charm for me. It seems like a great place for kids, but mine are full grown now. It has a water park & a kids club so parents can solo things. Many animals around, surrounded by jungle, cenotes, mini rivers, etc. Has some adults only sections. Drinks are easily available most place. Food selection is very nice. Its buffet quality, but I loved the variety. Somethings could be improved like better communication from staff. That was lacking a bit, but overall, nearly everyone I interacted was genuinely friendly. I went during rain season, so there were not as many tourists. I highly recommend & will most likely visit in the future again."