Playa del Carmen Hotel Guide - Hotels with Parking in Playa del Carmen, Quintana Roo

"Had a wonderful time . The food was amazing . The crew was amazing . Really loved our bartender Herbert ! Will definitely come back "

"The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left."

"One of the best hotels I have ever stayed in. 100% recommended."

"Occidental is beautiful. The staff service is 100/10. Food is amazing, options are wide. I have nothing but wonderful things to say. Truly an amazing stay"

"During the rainy the ceiling was leaking "

"I have thousand of Customer I will refer to them. The play is so beautiful. Super clean. The food is so good. The people are so nice. We will come back for another trip very soon."

"This place is great, very nice resort and decent food. I will say what made our stay was the staff! They are extremely welcoming & accommodating! "

"Have a great time there "

"When they say all inclusive that’s exactly what it means. Great pools and restaurants "