Playa del Carmen Hotel Guide - Hotels with Parking in Playa del Carmen, Quintana Roo

"Excellent resort, staff were amazing and food was fantastic. Rooms are huge and well maintained. Cabana rental worth the $100. Only downside would be the beach, very small and shallow. Seaweed was an issue during our stay, but to no fault of the Hotel. Staff and locals raking all day to no avail."

"This was the perfect resort. So many activities for all age levels. Kids had so much to do and so many pools to choose from. Food was fantastic and always available from the restaurants to the buffet to the coffee shop and little lunch places throughout the resort. I would suggest getting the privileged level access as it opens up one to two more pools depending on age (there is one adult only pool) and also gives preference for booking the restaurants. The beach was also fantastic and clean and no one harassing you to buy anything. They do have people out on the beach to offer pictures, massage, braids etc but they don’t continue to ask if you say no. Service was fantastic. Every staff member we encountered was so helpful and friendly. Would definitely return to this specific resort as well as consider the hotel brand in new places as well."

"They’re decent. Food could be better "

"Clean rooms Staff is very polite Perfect "

"The hotel and staff were great. Only thing that could be better was the beach. It was really rocky and impossible to get into without water shoes. "

" Vacation in general was great just on the roof staff charge from my credit card double times tips,so need to be careful and when I was checking out they try put tips in my room bills-so totally disagree with it."

"everything was excellent, very happy!!"

"Excellent staff service, clean room."

"Disappointed with Grand Princess Riviera/Sunset. Our flight was canceled, causing us to arrive a day late. We got to the resort around 1 AM, had to carry our own luggage up two flights of stairs, and were told an extra night would cost 3 times as much. Staff acted like rooms weren’t available, even though the resort was empty and under construction. We were denied both a refund and the ability to shift our dates. Guests shouldn’t have to cover costs caused by circumstances beyond their control. Hoping for a fair resolution. "