Playa del Carmen Hotel Guide - Green / Sustainable Hotels in Playa del Carmen, Quintana Roo

"Really clean facility. Food was mediocre actually. The breakfast buffet is my favorite. Lots of options. But the dinner restaurants are the same old same old for all inclusive resorts. For a 5 star resort I expected the food to be better."

"Room stank of mold. An old man pulled down his bathing suit at the pool. The crowd was drunk and staff nasty. Terrible beyond. I checked out the same day. It was the worst experience I have ever had. I was also told I had a view of the beach and my view was trees!! Manager was unhelpful and was not willing to understand and provide a refund for a hotel that is supposed to be 5 stars but is probably 3 stars. No elevator, no class and I have travelled the world and this is the worst experience and worst hotel I have ever been too."

"Great venue. Good food, beautiful beach and great water to swim in. Clean everywhere and great staff. Seaweed was abundant but very nice to step in. Like grass."

"Best resort, family and adult friendly. The food is great!"

"We like the fact that the entire staff was friendly and Courteous. They make everyone feel comfortable. They set the standard on work ethic in our opinion. We recommend this for future vacations as we plan on returning soon!!!"

"Great resort for kids! Lots to do!"

"Recommend "

"Around 30-40 min drive from the airport. Grounds are very nice. Lobby is nicely laid out, with bar and coffee shop and tour desks. I really enjoyed the buffet and a la carte dining options. 2 pools, sort of small. Party pool has the pool bar which was always crazy busy which was unfortunate because we love to be in the pool and swim up for a drink but there was never any room so always had to get out. Pool chairs were always taken, but always room at the beach with open chairs. Beach is nice. Gustavo with the entertainment team is so friendly and welcoming. He try’s to get everyone involved in the games and does a great job. Not 100% on his name (starts with an A)but the server around the pool and beach was amazing, friendly and prompt with his service. Always making sure everyone’s thirst is quenched 😄 Estefanía at the buffet always greeted us with a bright smile and was so friendly. Also shout-out to Anna at Mikes coffee who always remembered us and worked so hard making everyone’s fancy coffees, she seriously is the best!"