Playa del Carmen Hotel Guide - Green / Sustainable Hotels in Playa del Carmen, Quintana Roo

"An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!"

"We enjoyed our stay, food was amazing, had a room close to the elevator which made it a bit noisy from time to time. "

"⭐️⭐️⭐️⭐️⭐️ Every visit reminds me why I keep coming back! The hospitality here is unmatched — you truly feel like it’s your home away from home. Rafael was an absolute gem, going above and beyond to make our stay extra special. Javier’s amazing energy brought smiles all around — he’s such a bright spirit! Even the ride to our room felt too short because the experience was that enjoyable. I’ve stayed here many times, and every time I’m reminded that it’s the people and the warmth that make this resort stand out. Can’t wait to return! "

"Staff was amazing and very helpful. Kids loved the hotel. I recommend booking reservations for the restaurants, food was 100x better than the buffet. The buffet was good too but the restaurants were a hit. "

"Absolutely beautiful resort and grounds. Amazing views and lots of wildlife to see. All the staff were sweet and helpful. "

"Staff were friendly, on top of things, and easy to make requests. Although it would be easier for the staff if rooms had bins for recycling instead of them sorting through the trash bins. Also, our washroom keeps getting a pool of water whenever we shower because the door doesn't close or seal."

"Very good"

"Great all inclusive resort! Super friendly staff that were constantly cleaning. Felt very safe"

"Everything excellent just the food didn’t like they didn’t have variation very poor and a lot of mosquitos "