Playa del Carmen Hotel Guide - Quinta Avenida hotels in Playa del Carmen, Mexico.

"staff was so friendly! food was fresh and delicious. the entertainment team is a blast! 10/10!"

"Old and dated hotel. The pool floor was green and it was not cleaned till the next day. The bed matresses were very hard and the pillows worse. The 'white' towels were of an unknown color. No water or safe in the bedroom. The included breakfast was horrible, just coffee and cold toasts, with your choice of butter or jam. The only good thing about this place is the location and the staff. I will not stay there again. "

"Fantastic time"

"It was A+ relaxing, clean, friendly & a really great experience I plan to go back again soon"

"The pool was great, no too busy "

"Nice pool to relax, right on the beach with great night walks on the beach and walking distance to the 5th avenue area."

"This was our second time in Playa Del Carmen and we specifically chose to come back to Playa Palms. As of writing this 4/2026, there is a new manager that was not there when we were there in 2021. She is not good with customer service. She accused us of breaking the lock on the door and didn't allow another guest, who had just checked out that day, to use the restroom after check out. Despite this bad encounter with this woman, we still had a great time and will be back. Hopefully we won't see her. Carlos and the rest of the staff were great. I can't praise them enough, sooo friendly. The hotel is close to everything you may need. It's quiet and not overcrowded."

"Excellent location, great pools, simple but nice and clean rooms. Air con worked very well. Bit loud facing the street, but the overall experience was great - would stay again!"

"Nice hotel but super noisy due to the club next door… Couldn’t sleep on Sunday, loud music till 6:00am. Other than that really nice hotel, perfect location."