Playa del Carmen Hotel Guide. Hotels in Playa del Secreto, Playa del Carmen, Mexico

"Loved this resort. It was beautiful and had a lot to offer. The shows in evening were enjoyable! Beautiful beach with option of kayaking which we took advantage of! Great pool area for kids and you had a variety of pools to choose from so they didn’t get bored! The only complaint we had was that it was hard to get reservations for dinner so we weren’t able to enjoy all the restaurants that were offered! "

"Poorly ran"

"Excellent, the only complaint is the long lines for breakfast"

"This place was just awesome! Staff, food, drinks, pools we have not one thing to complain about. Shout out to our Butler Paco who made things so easy and enjoyable! "

"Lowest level of service I’ve ever received at a resort. Every venue (bars, restaurants and coffee shop) had long lines and minimum staff. Timeshare type presentations was 4 hrs of our day when promised it was only an hour. Offered lots of gifts for taking part and then only received a fraction of them. When I asked what happened was ignored and fed lies I will never be back and wouldn’t recommend this or any H10 properties"

"We stayed in the hotel for one night on our way home after 2x weeks of travel through Belize and Mexico. The hotel is a very good location around 5 minutes from the airport. It is clean, the rooms are large with comfortable beds and cool air con. We particularly appreciated the complimentary shuttle from and to the airport. I filled the request form in as was arriving by bus to the airport and the driver messaged me to make arrangements to meet us. As we were the only ones arriving at that time he was flexible with the fact the bus was sightly delayed. It meant he was there waiting on arrival and took us straight to the hotel. The same the next morning. We were booked on the 6am shuttle and as us and another couple arrived early we set off straight away. All drivers were very friendly and helpful. Unfortunately we did not benefit from the free breakfast as it opened at 6am. I had hoped they would offer a takeaway breakfast as some other airport hotels do, given that alot of people have to leave for early flights. "

"Clean room"

"Everything was great Clean room , staff was great , great food, but a bit pricey "

"I only got to eat at one restaurant because the reservations fill up quickly so I basically had to eat at the same restaurant every night. It should not be like that was unfair. People put towels on chairs early and no spots to sit. "