Puerto Morelos Hotel Guide - Hotels with Yoga in Puerto Morelos, Quintana Roo

"The resort is gorgeous and very well maintained. The beach was not as pictured and was very disappointing. The water is shallow and more like a bay than what I was expecting. Maybe that's on me for not understanding the location, but the pictures are misleading. The vegetarian food options are very okay, but the staff was always willing to work with me. The entertainment department is a bit lacking each night as well. The most fun we had was at karaoke but that was for one hour on one night. Overall amazing place and the room was great. Customer service was top notch!"

"The rooms the staff the pool everything was amazing"

"We had a wonderful experience here. Every member of the staff was professional, welcoming, and attentive throughout our visit, which made a lasting impression. A special thank you to our new friend Alex at the pool, who truly stood out. His exceptional service, friendly demeanor, and attention to detail made the experience even more enjoyable. It’s clear that he takes great pride in his work! Overall, the level of hospitality was outstanding, and we would gladly return in the future!"

"Upon arrival there was attempts to upsell into two different rooms. We were told that normally Expedia gives four Wi-Fi passwords we received only two and was expected to pay for more if we wanted more devices hooked up. It wad nice that despite arriving early we were allowed to have breakfast and use the facilities until our room was ready for us. The pools are large, food was great and the entertainment was new and different every night. The downfall to this resort was the upgraded room included a soft kingsize bed and a hard hide-a-bed for a room of 4 adults, really bad cell reception, limited wifi codes, poor signage/notifications throughout the facilities to help navigate throughout the resort and also you had be up really early to obtain a cabana or lounger chair under an umbrella. Despite notices placed if they were not being occupied within the hour."

"The room was clean, the view “plaid for Ocean view) was located in the back couldn’t see the ocean really."

"Thank you for your service, I was feel good in my visitation "

"⭐☆☆☆☆ We had a very disappointing experience at this hotel and cannot recommend it. If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once. The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless. Rooms are outdated and clearly worn — furniture is damaged and needs attention. The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after. Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort."