Playa del Carmen Hotel Guide - Xplor Theme Park hotels in Playa del Carmen, Mexico.

"We LOVED our vacation at Xcaret Arte Resort. From the moment you arrive at the airport you have a shuttle pick you up and take you to the hotel where you will be welcomed with a moist towel, a treat and ice cream popsicle. And that fragrance in the lobby! It smells so good. Every area of the hotel has its own distinct fragrance. The All Inclusive Package was just that, all inclusive. Down to your toothbrush and slippers. The Xcaret parks are so beautiful! We visited three plus the Chichen Itza pyramids. All of this plus transportation to the parks is included in your package. It is pricey but well worth it for what it included. We would definitely take this trip again."

"This is our fifth time in Mexico, and third time in a Riu resort. It’s tough to make an extremely critical review, as it acknowledges that what you paid did not equal what you believed you were getting. I will break down my review into components. Hotel grounds: The grounds were clean, and natural areas beautiful. The kids thought that the large rodent and raccoon like animals throughout were neat. The pools were small, overcrowded, missing tiles and in a poor state of repair. Swim up bar was small and not connected to other pools. The beach was absolutely amazing and well kept. The grounds in general were overpopulated without enough common space, pools, or loungers for the number of guests. Rooms: We’re small, and run down. Paint chipped off all furniture, sink cracked, vent hanging down in shower. The doors between adjacent rooms faced each other in a small access hall. The doors slammed whenever closed and were very noisy. Food: The food was by far the worst we have ever had at a resort in Mexico. The specialty restaurants were bland, meals weren’t anything more than plated cafeteria food, and service was poor in general. The exception to poor service was the Italian restaurant, where we got good service, but still bland food. After trying each specialty restaurant, we decided to only go to the buffet, as you could see what you were getting before committing to it. Drinks: Drinks at the bar were fine, with reasonable wait times. Entertainment: This is "

"The hotel was exceptionally clean"

"Food was okay! Everything else is great!"

"Great experience, fun events, fresh food "

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here."

"Friendly staff and extremely accommodating. Great experience!"

"Need more bars"

"I ended up checking out the next morning due to safety concerns and housekeeping issues. "