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Riu Palace Mexico All Inclusive

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Property grounds
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers

Overview of Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha1 min walk
  • Popular LocationPlayacar Golf Club2 min drive
  • Popular LocationMahi Golf Course3 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive

Room options

About this area

Playa del Carmen

Located on the beach, Riu Palace Mexico All Inclusive is in Playacar, a neighbourhood in Playa del Carmen with good shopping. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Playa del Carmen Main Beach and Xcaret Eco Theme Park. Travelling with kids? Consider Xaman Ha Aviary and Xplor Theme Park. Take the opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 1 min walk
  • Paseo del Carmen - 28 min walk
  • Playacar Golf Club - 2 min drive
  • Mahi Golf Course - 3 min drive
  • Xaman Ha Aviary - 4 min drive

About this property

Riu Palace Mexico All Inclusive

4-star all-inclusive property located in Playacar
You can look forward to a free breakfast buffet, a swim-up bar and a poolside bar at Riu Palace Mexico All Inclusive. With a white sand beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Indulge in a massage at Renova, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature Italian cuisine and more. Aerobics classes are offered at the health club; other things to do include sailing, snorkelling and windsurfing. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Tennis courts, limo/town car service and express check-out
  • Wedding services, a billiards/pool table and a 24-hour front desk
  • Guest reviews say good things about the beach locale and helpful staff
Room features
All 434 rooms include comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning. Guest reviews speak well of the cleanliness, overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with separate baths/showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to off-site nightclubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Don Julian
  • La Dolce Vita
  • La Bodega
  • Miyagi
  • Krystal

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's club
  • Children's pool
  • Playground

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Does Riu Palace Mexico All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Riu Palace Mexico All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Mexico All Inclusive?

Self-parking is free at this property.

What time is check-in at Riu Palace Mexico All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Riu Palace Mexico All Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Mexico All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include windsurfing, snorkelling, tennis and more.

Where is Riu Palace Mexico All Inclusive located?

Nestled on the beach, this Playacar property is within 2 mi (3 km) of Piste Cyclable sur Paseo Xaman-Ha, Quinta Avenida and Playa del Carmen Main Beach. Mahi Golf Course and Xaman Ha Aviary are also within 1 mile (2 km).

Can I cancel my reservation for free at Riu Palace Mexico All Inclusive and receive a full refund?

Yes, Riu Palace Mexico All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Riu Palace Mexico All Inclusive cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.8

Excellent

Rating 10 - Excellent. 606 out of 1000 reviews" "
" "10 - Excellent 61%
Rating 8 - Good. 249 out of 1000 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 82 out of 1000 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 35 out of 1000 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 28 out of 1000 reviews" "
" "2 - Terrible 3%

9.0/10

Cleanliness

9.3/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Excellent

MARIO
Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent resort for a family vacation, the staff is very friendly, the beach is clean, the food is great, we had a great time in Playa del Carmen.
Stayed 4 nights in Nov 2022

8/10 Good

Tyshan
Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food was superb! Most staff was not friendly nor attentive.
Stayed 5 nights in Nov 2022

10/10 Excellent

Rafael
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is breathtaking. The food was very good and a large selection at the buffet. Staff was very friendly. The shows were great, we loved the host I think her name was Ana. We had a amazing time, would love to go back again.
Stayed 5 nights in Nov 2022

10/10 Excellent

Salvador
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and the resort location

8/10 Good

Ryan
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best looking resort with the best stretch of beach in the area. We walked the beach, and Riu Palace Mexico had more than enough beach chairs out and the seawood cleaned up everyday.

6/10 Okay

Munguia
Travelled with group
Good location, food was ok not great tho.. felt safe and the beach was nice.
Stayed 3 nights in Oct 2022

10/10 Excellent

Agnieszka
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spend an amazing weekend at Riu palace Mexico. Weather was amazing. Clean beaches, tasty food, friendly staff, clean rooms.
Stayed 4 nights in Oct 2022

10/10 Excellent

Bonnie S
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and treated us very very well!!!
Stayed 5 nights in Oct 2022

6/10 Okay

Bryce
Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Ok at best. Staff not very invitin
Stayed 5 nights in Sep 2022

6/10 Okay

Meileen
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions