Playa del Carmen Hotel Guide - Riviera Gran Casino hotels in Playa del Carmen, Mexico.

"Food quality was poor. The shower pressure was so low."

"breakfast at Aloft is alway abundant and fresh."

"Clean room , nice staff, pool, excellent beach view"

"First time doing an all inclusive and we reallly enjoyed every part of it. Anything you could possibly need for the trip was provided by the hotel such as waters soda beer and snacks in your room and a 24 hour lounge that had a bar and plenty of options for late night snacking. We loved the cafe by the lobby which had coffee pastries and ice cream. For breakfast they always had fresh squeezed orange juice and so much variety we never got tired of the food even after 9 days. For the other restaurants you do need to make sure to make a reservation with the concierge a day prior. All the food was great as well as the drinks at every restaurant in the hotel. Although you don’t need to leave the hotel it was nice to be so close to the famous 5th street to simple walk around at night so that was a big plus. They had two really nice set ups for pools. The main one had music and activities and clearly it was more of a party pool but they also had a more quiet pool area with a more relaxed vibe with great bar service. I will say that our favorite part of the trip was how beautiful the rooms were there was a tub inside the room and a hammock on the balcony and 24hour room service which made the stay extra special. There was a lot of seaweed that made it hard to use that beach but it didn’t affect our stay at all. We chose to tip the staff during our stay when we could due o how attentive they were 😃 "

"Na"

"Was nice. The beach chair view area was a little misleading but it worked"

"The air conditioning was great, the staff was very accommodating and friendly, which made check-in a breeze. There is also a large chain store nearby in case you forget anything. The bed was comfortable, and there was also a nice market on the other side of the street at night that provided entertainment. "

"This is advertised as a “resort” but is really a hotel. Beach is a walk, you have to pay for wristbands to use their sister properties, “all inclusive” doesn’t even include coffee, there’s 1 bar which closes at 10 pm in the lobby. The “4” restaurants are not open nightly, they rotate and you have to make reservations in advanced they don’t take walk ins even if not busy. We ended up eating off the resort half the time. The “rooftop” pool is somewhat dirty, that’s the only pool. Staff were okay, we weren’t treated very well the first night. Room service was excellent on the bright side. Just know if you’re looking for an “all inclusive” this isn’t the place, better off going to a large resort and paying the additional money as this doesn’t serve a lot of benefit. Upon walking in there was a bottle of “thinner” in our room in a water bottle, not sure what that was about. Also our room faced the street which was extremely loud, music blasting all night. "

"Conveniente lugar, y muy bonito el hotel"