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Reviews
8.8 out of 10
Excellent
Popular amenities
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Showing 7 of 7 rooms
View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room)
Highlights
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Private bathroom
View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony
Highlights
Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
View all photos for Grand Family Room, Balcony

Grand Family Room, Balcony
Highlights
Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
View all photos for Room, 1 King Bed

Room, 1 King Bed
8.0 out of 10
Very good
(1 review)
Highlights
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Private bathroom
View all photos for Family Room, Balcony

Family Room, Balcony
10.0 out of 10
Exceptional
(2 reviews)
Highlights
Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
View all photos for Triple Room

Triple Room
Highlights
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Private bathroom
View all photos for Quadruple Room

Quadruple Room
8.0 out of 10
Very good
(1 review)
Highlights
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Private bathroom
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About the area
Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel Cielo is on the Strip and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and ziplining nearby.

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710
What's nearby
- Quinta Avenida - 2 min walk - 0.2 km
- Playa del Carmen Main Beach - 5 min walk - 0.4 km
- Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
- Playacar Beach - 8 min walk - 0.7 km
- Mamitas Beach - 13 min walk - 1.1 km
Getting around
Restaurants
- Karen's Restaurant - 1 min walk
- La Vagabunda Centro - 1 min walk
- Hard Rock Cafe Playa del Carmen - 1 min walk
- The Roof Bar - 1 min walk
- Ah Cacao Chocolate Café - 2 min walk
About this property
Property amenities
Room amenities
Policies
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 500 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
- Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults and MXN 150.00 to 300.00 for children
- Airport shuttle fee: MXN 2999.99 per vehicle (return, maximum occupancy 4)
- Airport shuttle fee per child: MXN 2999.99 (return), (up to 11 years old)
- Nearby parking fee: MXN 250 per day (3281 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen
Frequently asked questions
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Hotel Cielo Reviews
Reviews
8.8
Excellent
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
28 Jul 2025
Liked: Amenities
Stayed 1 night in Jul 2025
10/10 Excellent
karen
28 Jul 2025
Liked: Cleanliness, staff & service

karen
Stayed 2 nights in Jul 2025
6/10 Okay
Justin
3 Jul 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Justin
Stayed 1 night in Jul 2025
10/10 Excellent
Ana
28 May 2025
Liked: Cleanliness, amenities, property conditions & facilities
Ana
Stayed 7 nights in May 2025
8/10 Good
Lorena
9 Jul 2025
Liked: Cleanliness, amenities, property conditions & facilities
Lorena
Stayed 2 nights in Jun 2025
8/10 Good
SANDRA
14 Jul 2025
Liked: Cleanliness, amenities
SANDRA
Stayed 5 nights in Jul 2025
10/10 Excellent
carmela
24 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities
carmela
Stayed 2 nights in Feb 2025
10/10 Excellent
Camila
2 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camila
Stayed 6 nights in Mar 2025
10/10 Excellent
Liliana
25 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Liliana
Stayed 1 night in Mar 2025
10/10 Excellent
Rosalind
24 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rosalind
Stayed 2 nights in Mar 2025
10/10 Excellent
Tammy
27 Feb 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tammy
Stayed 2 nights in Feb 2025
10/10 Excellent
Faramarz
1 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faramarz
Stayed 4 nights in Dec 2024
10/10 Excellent
Ruben
8 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Ruben
Stayed 6 nights in Mar 2025
10/10 Excellent
Mitzi
11 Jan 2025
Liked: Amenities
Mitzi
Stayed 3 nights in Jan 2025
10/10 Excellent
Jessica
31 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica
Stayed 4 nights in Mar 2024
10/10 Excellent
zev
13 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!


zev
Stayed 3 nights in Feb 2025
10/10 Excellent
immer
9 Sept 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
immer
Stayed 1 night in Sep 2022
10/10 Excellent
Verified traveller
27 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feb 2025
Verified traveller
Stayed 10 nights in Feb 2025
10/10 Excellent
Nicholas
5 Feb 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Nicholas
Stayed 7 nights in Jan 2023
10/10 Excellent
RAQUEL
4 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RAQUEL
10/10 Excellent
Cassidy
5 Jan 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cassidy
Stayed 5 nights in Dec 2023
10/10 Excellent
Vicente
30 Dec 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicente
Stayed 5 nights in Dec 2023
10/10 Excellent
quentin
12 Feb 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quentin
Stayed 3 nights in Feb 2023
2/10 Terrible
William
18 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
William
Stayed 1 night in Jul 2024
10/10 Excellent
Arleen
4 Aug 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arleen
Stayed 6 nights in Jul 2022