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Hotel Indigo Playa Del Carmen by IHG

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Luxury
5.0 star property
9.2

Wonderful

Luxury hotel near Quinta Avenida

Close to Playa del Carmen Main Beach and Mamitas Beach, Hotel Indigo Playa Del Carmen by IHG provides dry cleaning/laundry services, a 24-hour business centre and a snack bar/deli. Guests can connect to free in-room WiFi.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
The current price is €129
includes taxes & fees
21 Jun - 22 Jun

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About this property

Hotel Indigo Playa Del Carmen by IHG

  • Luxury hotel near Quinta Avenida
  • Close to Playa del Carmen Main Beach and Mamitas Beach, Hotel Indigo Playa Del Carmen by IHG provides dry cleaning/laundry services, a 24-hour business centre and a snack bar/deli. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool along with free cabanas, sunloungers and pool umbrellas
    • Cooked-to-order breakfast (surcharge), valet parking (surcharge) and a ballroom
    • A computer station, tour/ticket information and 2 meeting rooms
    • Luggage storage, smoke-free property and a nature reserve
  • Room features
  • All guest rooms at Hotel Indigo Playa Del Carmen by IHG include comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • Hypo-allergenic bedding and free cots/infant beds
    • Bathrooms with rainfall showers and free toiletries
    • 55-inch Smart TVs with cable channels
    • Wardrobes/cupboards, recycling and mini fridges

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 500, per accommodation, per night, plus a deposit of MXN 5000 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 15 kg per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 300 per person
  • Valet parking fee: MXN 400 per day (in/out privileges)
  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 500 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Indigo Playa Del Carmen by IHG have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Indigo Playa Del Carmen by IHG?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel Indigo Playa Del Carmen by IHG on 21 Jun 2026 start from €129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Indigo Playa Del Carmen by IHG pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a deposit of MXN 5000 per stay and a fee of MXN 500 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Indigo Playa Del Carmen by IHG?

Valet parking is available for MXN 400 per day.

What time is check-in at Hotel Indigo Playa Del Carmen by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Indigo Playa Del Carmen by IHG?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Hotel Indigo Playa Del Carmen by IHG located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Quinta Alegría Shopping Mall and Mario Villanueva Stadium Madrid are also within 5 minutes.

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Reviews

Reviews

9.2

Wonderful

9.2

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 70 out of 105 reviews
Rating 8 - Good. 25 out of 105 reviews
Rating 6 - Okay. 6 out of 105 reviews
Rating 4 - Poor. 1 out of 105 reviews
Rating 2 - Terrible. 3 out of 105 reviews

Reviews

Verified

10/10 Excellent

Mistyca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the staff was great, the design was great. Everything was close a good walking distance to the beach.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Som

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
Real clean, great staff. Location close to Main Street with restaurants and shopping
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Location, location ! - easy access to beach and mile long pedestrian shopping. Good staff service and lovely rooftop pool area.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Wai Fung

Liked: Cleanliness, staff & service
Great towels, clean rooms
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect hotel for our family. It was close to the beach and 1 block away from 5 Ave. Everything we needed was close by. And the rooftop pool on the property was amazing. Not large but perfect for us with sea views. But the best part?? The staff. They have the best people: Ricardo in the parking, Yoan and Alma at the front desk, Ricardo and Sandi in the restaurant. They were the best. We will back at this property again and again. Thanks for everything!!!
Nighttime at the pool
Day time at the pool
Amazing Breakfast
Breakfast
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and well located. Areas of improvement could be 1) better tv channels, no us channels, very little in English -add Fox News. 2) bathroom has no door, more privacy exiting shower, 3) ice machines and laundry 4) beds are shorter than us standard 5) adding microwave would be nice
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Michelange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a brand new hotel, everything are in mind condition.. beautiful space beautiful decor and very simple and minimalistic .. hotel is in a great location 1 block from 5th ave and 1 block from the ocean and the famous mamitas beach club.. staff was excellent , breakfast was good with some good choices .. pool is on the roof and has amazing views .. this is a small hotel maybe 30 rooms but exactly what you need if you are visiting g playa del carmen..
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Vanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very new and is going through its growing moments which we see as an opportunity. We have loved our stay - the beds are actual queen which we appreciate. Love the rooftop pool. The rooms are so spacious and big and modern. The people truly make this place wonderful. Can’t wait to see them do well and grow. We will certainly be back
View of the ocean
At Sunset
Pool
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Tania

Disliked: Staff & service
Obstructed view. No blow dryer, no iron. Room was clean
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities
The room was spotlessly clean and nicely decorated. Air con was great and obviously being a brand new hotel also didn’t have that odd air con smell you can sometimes get in hotels. Benjamin on reception was exceptional . He was so helpful and gave us all the best tips on where the locals eat away from the strip. The location could not be more central . Literally right by 5th Avenue walking distance to everywhere and right near the beach. The only reason we didn’t give 5 stars was due to a few little touches that we feel were missing - breakfast (which wasn’t included ) we decided to try breakfast at the hotel but waited a while , ordered and then 15 min later a staff member came over to say they couldn’t make it and would have to order something else (was yoghurt and granola ) and my husbands dish was completely different to what was on the menu . We had to wait so long that he was so hungry he just ate it. Our cofffees took around 30min to arrive and mine was also not what I ordered . We understand though as we don’t speak very good Spanish that maybe it was our fault and maybe some things were lost in translation. We did feel a bit uncomfortable when we were then pressurised into leaving a big tip. I know tipping is customary but given the experience it just seemed odd to be pressurised into tipping over the average . Aside from this , we really enjoyed our time at the hotel - it is so clean and fresh and tastefully decorated . Pool area small but nice .
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, property conditions & facilities
Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!
Stayed 6 nights in Feb 2026
Verified

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, rooms are a good size, location is perfect.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Bartosz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great, perfect location
Stayed 1 night in May 2026
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
From the time I checked in until I checked out the staff were very professional and we had a great stay.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice here, 10/10 service! Even left a sweet bit on the bed. Alma was the best she so sweet!!
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We enjoyed every minute of our stay. Very stylish interior design, nice furniture, outstanding cleanliness, great rooftop. Amazing neighborhood just two blocks from the beach. Staff is extremely helpful and friendly. 100% will stay again next time!
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and modern, helpful staff.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ocean view and great location
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

YIXUAN

Liked: Staff & service, amenities, property conditions & facilities
The hotel had a very strong scent throughout, which was quite overwhelming and uncomfortable.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and very aesthetic. Staff was very nice. Located close to Quinta Avenida and beach. Lots of food, pharmacies and convenience stores nearby.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful reception
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities
Fantastic room, spacious and nice view. Great service and really nice pool area. However it was lacking a bit when it came to communication and information, also the gym could use an upgrade. Also the bathroom had an awful smell sometimes, despite all this we would stay again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, from the street and the lobby to the room. The room was spotless, quiet, and the bed, bedding, and pillows were super comfy. The staff (Alma, at the front desk) was incredibly helpful, kind, and friendly. We felt welcomed from the moment we crossed the door. The rooftop is also beautiful. It's clean and comfortable, and has a great view. Our room had an ocean view, which is technically accurate, and although you can see it from the bed, you are actually seeing it from over a few other buildings; it's not ocean front (which I already knew). Unintentionally, the location was perfect for our purpose. There are also multiple restaurants in the area. The only thing I didn't like was that the bathroom was a bit loud. I'd definitely stay there again. Highly recommended!
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no ocean besides a wall visible. The light fell from the ceiling. The staff had no idea wha was flying and was not helpful at all.
Stayed 1 night in Mar 2026