Happo Hotels

"Had a great stay! Thanks for everything "

"The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM. "

"The rooms were spacious and clean. "

"Good option if you’re looking for something very close to the ski lift. Unpleasant smell all around probably due to the building being old."

"Had higher expectations of the lodging based on pictures and descriptions. Was not a comfortable or clean place to stay for those of us who aren’t in our 20s and who didn’t intend on staying at a large hostel. I love hostels but this was priced like a low cost hotel but without amenities."

"We had a great stay, all staff were lovely and accommodating. The room had a beautiful view and was spacious "

"Very good."

"Good"

"Horrible customer service"