Hart Hotels

"The room was nice and big, with 2 good size TV's. The lighting was very poor in the room. The bathroom was spacious with an excellent shower. The bed was very comfortable. 2 good sized Seaview windows, both of which needed a good clean. Reception staff were very helpful and the bar area wascvery smart but there was no Sky TV, which they "

"Great value option, very new and spacious. Great location "

"The hotel has a great atmosphere and all the staff we encountered were lovely. It's a great location as well."

"Very central and easy to walk to the main areas of Durham. We had a very large family room which was ideal "

"Nice clean hotel Lovely staff Fantastic breakfast "

"Everything fine about this hotel. Only complaint is the £23.40 it cost us to park in St Mary’s Car Park opposite the hotel. It’s the closest car park. And that was from 3pm through to 10.30am the following morning. So not even 24 hrs. Surely the hotel could offer a preferential rate or some discount ? Sunderland City Council should be ashamed of themselves charging such ridiculous amounts. "

"Great spa facilities the food was great very relaxing and informal staff always happy to assist and very pleasant all round "

"Noisy and very cold room. Some outside air condition unit was making noise between 5:30 to 22:10 every single day. Heating the room was a challenge with no chance to win."

"Enjoyed our stay at the castle. Staff were friendly and efficient giving great service. The courtyard rooms are small but well furnished and comfortable, also I thought great value. However we decided to upgrade to a larger state room and the staff were really helpful in enabling us to do that. You can really immerse yourself in the castle experience.The room was surprisingly warm as obviously no double glazing. Breakfast was excellent. If you are looking for a true castle experience you won't be disappointed. "