Twin Room, Shared Bathroom
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Reviews of Trinity Guest House

3 out of 5
Trinity Guest House
5 Church Street, Seaton Carew, Hartlepool, England

Reviews

6.2
Rating 10 - Excellent. 9 out of 53 reviews" "
Rating 8 - Good. 14 out of 53 reviews" "
Rating 6 - Okay. 13 out of 53 reviews" "
Rating 4 - Poor. 9 out of 53 reviews" "
Rating 2 - Terrible. 8 out of 53 reviews" "

7.0/10

Cleanliness

5.8/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Adrian

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst experience!
I haven't received the email with the key code yet. When I managed to reach the responsible person, they sounded frustrated on the phone, as if it was my fault they hadn't fulfilled their responsibilities properly The advertisement was ambiguous, and I wasn't aware that the bathroom was separate. Additionally, the room wasn't clean, and the towels provided were dirty, so I had to get my own. The heating wasn't functioning, and it was uncomfortably cold. I had to sleep with a hoodie, but I was still cold.
Stayed 7 nights in Oct 2023

10/10 Excellent

Simon

Stayed 1 night in Sep 2023

8/10 Good

Stephanie

Stayed 1 night in Sep 2023

4/10 Poor

Ellen

Disliked: Cleanliness, property conditions & facilities
Its ok
Lee seemed nice that owned or run it but we never meet him just talked on the phone and was willing to let us stay a few hours over check out time for free which was nice of him But the shower head was really dirty it was that bad the water only come out of half of it the hole bathroom wasnt that cleane too and there was half of loo roll oh and not hot water it did warm up for about 10 minutes so we didnt shower all weekend just washed in the sink cos that had hat water The bedroom when you walked in looked ok but not worth the money as its dated and there was a bigs water or damp patch on the ceiling it was a a lot of money for what it is
Stayed 2 nights in Jun 2023

6/10 Okay

Dana

Liked: Staff & service
Stayed 3 nights in Feb 2023

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, in these days of ever increasing costs (particularly hotel stays, whilst working away from home) was great. I’ve paid similar prices and regretted it. This place was perfect. Love the self check-in too. Many thanks.
Stayed 4 nights in Nov 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little budget hotel
Started very bad - big mix up as there was NO key in my little keysafe, and the man on phone even thought I'd took it out myself!!! A 30 min wait was then had, hanging around for another man to bring the key. A farce which could have been avoided!!! But when he arrived, he was great and sorted me out asap. BUT once I was in my room, I was satisfied. Man had come from miles away - respect! Room was big and large, comfy bed. But room smelled of smoke. Not good. No teabags in the room either and no milk. Coffee cream was around a year old? The little things count!!! And such a simple thing to fix too... Finally, great shower but shower head needs a good clean. Another simple thing to fix. However, for the cost of this hotel, I was pleased. Cafe next door lovely too. A map to find car park is needed. Almost impossible to find on your own!!! Here is my benchmark - would I stay again? The answer is YES... as despite the above i was very happy with my room, cost and service!
Stayed 2 nights in Sep 2021

4/10 Poor

Gemma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heating in the bedroom, the carpet hasn’t been vacuumed, hot tap broken.
Stayed 3 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Fairly terrible place to stay
Not too bad apart from ,Outdated decor, one plug socket in whole room , tv not working, out of date milk sachets, tea mug and spoon not washed or changed during 2 night stay, noisy inconsiderate guest shouting in next room and leaving extractor fan on in bathroom humming really loudly , had to pull bed to opposite wall to get any sleep, fire doors with really over strong springs that slammed everywhere anyone went and a guest who arrived after long flight in the evening was left to sleep in the lobby by the manager , but location was quiet and near sea front so that was one good point ?
Stayed 2 nights in Sep 2021

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice friendly place, close to the beach, pubs and restaurants very close
Stayed 5 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed at the lack of contact from this place. No one to check us in. Had to rely on a neighbour to help us find where to get our keys. Which was from a shack on a street. Where we were handed a bag of ‘breakfast’ which included a can of tango! Contacted the owner with no response. Wanting a full refund.
Stayed 1 night in Jul 2021

6/10 Okay

ian

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2021

6/10 Okay

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Not as good as last time I stayed Shower didn't work properly and bath plug was nowhere to be seen (shower over the bath). Breakfast was very poor little choice not helped by Chef bringing out roasted beef which smelt delish but no cooked breakfast available.
Stayed 1 night in Aug 2020

4/10 Poor

Lindsay

Business traveller
Disliked: Room comfort
Very cold hotel!
It was January & the heating wasn’t on!
Stayed 2 nights in Feb 2020

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel and near northeast attractions.
Stayed on a Saturday night and was lovely hotel in old building with rustic charm but modern facilities. Lee the owner made us feel very welcome. Comfy bed, nice shared bathroom and plenty to eat for continental breakfast included. Great stay on way up to lindisfarne.
Stayed 1 night in Jan 2020

10/10 Excellent

Abel

Stayed 1 night in Oct 2019

8/10 Good

Joanne Alice

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
loved to have seen the owner
Nice contractors bed and breakfast but never saw the owner at all during my stay The nice owner of the Trinity coffee shop contacted the owner to help my get into my room and helped me with my case The next door neighbours a church and two minutes from the sea front
Room
Hallway
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Disappointing
I booked the hotel but when I arrive they said there were no rooms at that hotel because the maid didn't come. They told me to drive to another town and stay in their other hotel. As a result, I didn't get my break by the seaside. I was disappointed.
Stayed 1 night in Aug 2019

8/10 Good

J

Liked: Room comfort
Well located in Seaton Carew
Good quiet location near church and comfortable bed room 7 at top .Bathroom clean but very noisy extractor fan . Incorrect wifi password in guest manual rather annoying . If having breakfast after 8am suggest go to tea room next door for extra £5 .
Stayed 1 night in Jun 2019

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of season
Few things not right but all due to being out of season but did get an upgrade so swings and roundabouts; tip though make sure you pack a working phone charger I paid £15 for a cable!!!! Hope to go back in the summer
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't even check in
Booked via Hotels.com late evening. Took booking and payment however I couldn't access the venue to check in. No contact or refund from venue. Disgusting to allow my booking to be taken if access is unavailable single woman on own stranded outside without a room!!
Stayed 1 night in Feb 2019

6/10 Okay

Mr M Childs

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Joe

Liked: Cleanliness, staff & service, room comfort
So so
Good hosts, cooked breakfast only served between 6 and 7 am not a good idea.
Stayed 1 night in Oct 2017

8/10 Good

john, sunderland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel value for money
Had a nice stay in hotel very clean and tidy nice breakfast but was only warm but otherwise excellent value for money
Stayed 1 night in Sep 2017

6/10 Okay

Joan

Liked: Cleanliness, staff & service
Would stay again
Not the guest houses fault but I did expect a bathroom in my room. Hotels.com description of part open bathroom, means only a hand basin. The room was clean bed reasonably comfy. Skylight into room though let light in from the passage which was on all night. Shared bathroom was large and clean but no plug in the handbasin there, nor in the one in my room. Free WiFi worked fine. Friendly lady made a nice freshly cooked full english breakfast, Would have been good to know they actually do have some parking available as parking outside is permit only.
Stayed 1 night in Jul 2017

2/10 Terrible

harrington, spain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible stay
, shower in room not working, no intentions of getting it fixed. Breakfast room looked like a bomb site from contractors and no member of staff to help with breakfast. Could not find any clean cutlery or cups. We Moved rooms but ended up using communal facilities Not something you want to do when your in your 80's. Terrible experience and will not be staying here again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Comfortable stay
good sized comfortable room and a most pleasant guy checked me in. 3 quite minor gripes.... - the room didn't have a mirror to shave. - there was no tv remote - cleaner needs to check more - room perfectly clean but there was a empty salad dressing bottle in bedside drawer and an old t-shirt in bottom or wardrobe. None of these factors would deter me for recommending. btw there is no hot breakfast available

6/10 Okay

Oleh

Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
it was over the holidays so no one about. but nice b/b. enjoyed my stay. will go again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Needs improvements
The room was large and the bed comfortable. The rooms were being refurbished while I was there so there was a little disruption.

6/10 Okay

Nanette, Western Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Good location
Saw a staff member at check in but no one else in 3 days. No breakfast, no lounge, no laundry - no help - no room clean/ restock of teabags, etc- out of date information brochures - picked our own up. lovely room and area. Close proximity to beach front and cafes. Lots of history. Wonderful Enhlish tea shop close by.
English teas shop for breakfast and assistance
Street view

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Could do a lot better
Not a very good telephone manor. On arrival rang door bell, in time the door was open "ye what do you want"me I've booked a room" Man"ho your in 1" Handed me the Key, upstairs on the right Pointed from the bottom of the stairs that the toilet. Never saw anyone for the rest of my stay. It is Called Trinity House B&B, So I was expecting some sort of breakfast? Walk down stairs to go and get Evening Meal local, I saw a Sign "No Breakfast from 11th May 20??

2/10 Terrible

Keith, Leeds

Disliked: Staff & service
Hotel more suited to contractors than tourists
Checking in was the only time I saw the manager, with a power station not far away I think the hotel catered mainly for contractors. The hotel was basic and clean, and although I booked it as a b&b, was informed on arrival that they stopped doing breakfasts a month after my booking, I was told by Hotels.com to eat out and get receipts, which I have done. Having been a contractor myself I am sure that they would have got it at a cheaper rate than I did.

2/10 Terrible

George, Hanwell London

Disliked: Staff & service, room comfort
Not a Good Stay by any means
I arrived at the B&B the room I was allocated had not been cleaned. They moved me to another room. The shower wasn't working the whole 3 days. I told the manager the 2nd day. On the second day 8 went down for Breakfast and there wasn't any available(This place is Called Trinity House Bed and Breakfast so why no breakfast? I would have stayed somewhere else but had already paid through Hotels.com. I think this place should be taken of your website as they are obviously advertising as a Bed and Breakfast and not doing this.

6/10 Okay

Keith, Bentham

Liked: Cleanliness, property conditions & facilities
A clean and friendly hotel
These ratings do not apply to the Trinity House B & B, but to the 'New' York Hotel to where we were redirected by the owners due to refurbishment. We found the 'New' York to be clean and comfortable and the staff friendly. The transfer was ostensibly an upgrade, but we were not charged any extra. We did find the bed a little 'bouncy' and in consequence kept each other awake for much of the night. Overall though, we had a pleasant stay, albeit for just one night, and would happily return if the occasion presented itself.

2/10 Terrible

Scott, Hull

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
£5 per night
terrible stay shower broken didnt clean the room down stairs toilet discrace

10/10 Excellent

Karen, Leek, Staffs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B for the price !!!!!
I booked last min, for a business trip and this was the closest B&B to where I needed to be.... For £35 I was really impressed, the room was lovely and warm, plenty of tea and coffee and cleanliness was excellent..!!! The bed was comfy and I had a good nights sleep. Breakfast was a help yourself continental which seemed to work well. Plenty of options of drink, cereal, toast, pastries and in the fridge meat, cheese and yoghurt etc. The hotel is in a quiet street just off the Sea Front with lots of on street parking. There are a selection of Fish and Chip Restaurants, Inidan and Chinese within walking distance.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
ok
ok

10/10 Excellent

Simon, Wrexham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little b&b
Great place to stay just could do with having a cooked breakfast

8/10 Good

george, doncaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good close to shops and bars on see front rooms clean would recommend visiting great fish and chips!!

8/10 Good

Jan T, Clifton Brighouse West Yorkshire

Liked: Cleanliness, staff & service, room comfort
Really good sleep
Little hick up getting into hotel, soon sorted, up graded us. Beds really comfy, room clean and quiet had our two year old with us. Loads of hot water, tea coffee etc breakfast ideal for us with little one, continental but plenty choice. Only problem was the room was cold, once in bed we soon got warm, good quilts and extra blankets, it was mid February when we were having terrible weather. Will use this hotel again when visiting friends again, well worth the money, well done!!!!

2/10 Terrible

shopfitters, wiltshire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Poor
No Hot water, No Heating, Broken shower, Dirty Bath and Toilet. Needless to say we wont be staying nor recommending this hotel.

8/10 Good

John from North Wales, Mold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly adequate
Stayed here to drop off daughter for Uni. Excellent value for money for a functional stay. Hostess was very friendly and had kindly waited for us. Easy to find off the main network. Free, off-road parking to rear.

4/10 Poor

Middle aged couple, Leeds

Disliked: Staff & service
Dismal
Stayed bank holiday weekend. Apart from seeing the owner's mother who had to come and let us in on arrival we did not see another living soul in the hotel during our stay. The help yourself breakfast turned out to be a do it yourself breakfast of cereal and toast and we even had to make our own hot drinks. The room was OK although the shower did not work and the en suite needed a revamp. This hotel would be better suited to a contractor working away from home. The best thing was the location. Overall very disappointing.

4/10 Poor

Mg, Uk

Disliked: Staff & service, property conditions & facilities
Not as hotel.com described
Arrived and waited 30 minutes for someone to come and let me in. Breakfast was advertised on hotels.com as full English. It was some cereal, a loaf, a toaster and a packet of ham in the fridge. Nothing was replaced the morning after.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
Firstly this guest house was possibly the best value I have ever paid for a room in the last 6 months of working away from home on a regular basis. The staff were friendly and the are was in a quite area. It is situated close enough for places to eat and the walk on to the beach was perfect. The only down side to all this was that I was only in the area for one day this visit. I would recommend this to any visitor in the future. a barging and great place to get your head down.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You pay for what you get!
Staff are lovely as is the location. Rooms are very basic (single) room with a bathroom shared between x amount of rooms, not ideal!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxed place
Is a nice relaxed place, I felt very welcome and was more than adequate for my one day business trip.

10/10 Excellent

M.clarke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly good early breakfast made life easier before I headed to work good couple of restaurants nearby, quiet time of the year and a few places shutdown. Will stay again

6/10 Okay

Christian

Liked: Staff & service
Nettes Guesthouse in toller Lage. Älteres Gebäude, daher muss man natürlich Abstriche machen, aber es war ordentlich und sauber. Leider hat man bei uns im Zimmer im obersten Stockwerk die ganze Nacht ein Pfeifen von der Wasserpumpe gehört, was etwas störend war. Frühstück war kontinental, es war alles da, was wir benötigt hatten. Daher haben wir nichts auszusetzen.
Stayed 1 night in Jul 2018