Hato Hotel Guide - LGBT-Friendly Hotels in Hato, Oranjestad

"The staff was great throughout with a couple exceptions….at the Palm Beach Restaurant one of burgers came out on a moldy roll. The waitress took it back but the other 2 had their food so we waited for the the waitress to tell us what our options were. She came out 20 min later with a burger that was well done not medium as ordered. The waitress offered to take the burger off the bill or get something else but at this point we had been there over an hour and had other plans that we needed to leave for. The manager never came out so I asked for her. She she came out, she apologized and said she would take the burger off the bill. I said, we are guests here who have spent a great deal of money and I can’t believe a moldy bun came out of the kitchen and then the next burger was overcooked and not eaten. I think we should not have to pay for lunch. She tried to bargain with me that she would take both burgers off the bill. I said are you really going to go back and forth with me over this? She told me she had to talk to her GM and disappeared. This is NOT the service or experience I expect from the Hyatt. The resort is great and I highly recommend but I would probably not eat at that particular restaurant again. "

"The food options at the Tradewinds were amazing, and the bed was incredibly comfortable."