Hell's Kitchen Hotel Guide - Boutique Hotels in Hell's Kitchen, New York

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"Review – Times Square West Hotel (BW Signature Collection) I stayed here for four nights. The hotel is clean and the location is excellent—very close to Times Square, which was convenient for my conference. However, the biggest issue—and the reason I would not return—is the internet. Reliable Wi-Fi is essential, especially when you plan to work. Unfortunately, it did not work in the rooms at all. It only worked on the ground floor, forcing me to go downstairs very early in the morning or late at night just to get a connection. I was given a code, yet the networks didn’t even require a password, which raised security concerns. I reported the issue multiple times during my stay. Each time, I was told someone would look into it, but nothing was ever fixed. At one point, I was even told there was nothing they could do. I also gave them a fair opportunity to address this. There was a sign encouraging guests to leave Google reviews, so I asked the staff directly—more than once—if they believed they deserved a good rating given the situation. They acknowledged the issue and understood my frustration, but no action was taken. It felt like the problem was known and simply accepted. Breakfast was acceptable, but the hours (6:30–9:30 AM) are quite limited. Overall: clean and well-located, but the lack of working internet and unresolved issues made the stay frustrating. I would not return and cannot recommend it."

"Excellent service, very clean hotel and wonderful staff! "

"Goods overall"

"Very outdated hotel. Charged for a smoking fee when I don’t smoke at all and told them it was probably my hair tool releasing smoke into the air. They told me they were going to charge me their fee anyways. Could not get in contact with anyone upon leaving "

"Suits my needs perfectly. Love the location, the staff is friendly and super knowledgeable, responsive, and professional. Love The Belvedere. "

"Good hotel, clean. Breakfast was great. All the main attractions are walking distance"