High Falls Holidays

Very friendly front desk staff made a great first impression. The room was clean and spacious

Despite some of the other negative reviews we read about staff being rude and dismissive, we did not encounter any of that. From check in to check out, everyone was very kind and accommodating. Our room was clean with great views and housekeeping made sure we always had fresh towels and our trash was taken out every day. Beware however there are no microwaves so don’t plan on being able to eat leftovers (or make popcorn or mac n cheese if you have little kids lol). Cannot beat the location though, right in the middle of Times Square. My only complaint is there are 2 restaurants (technically three if you count the very fancy rotating one on the top of the hotel The View) but the other two (Broadway Lounge and Revel & Rye) have the exact same menu so not really two restaurants in my opinion. Food was very ok and not very much variety. Also very expensive but honestly it’s expensive everywhere around there. Overall a great place and I would stay again.

High recommended , excellent location!!

There were 3 of us in the room. It was tight, but we managed. The room was cleaned daily. The breakfast was wonderful! The staff was good for the most part. Especially the maids and the guy who needed to unlock my safe!

Best city hotel we have ever stayed in - and we have traveled around the world a fair bit. The concierge gave our son a little Sofitel stuffy and waterbottles that we still use to this day, to refill water instead of using one time plastic bottles. The rooms are wonderful, big and clean. There’s a shower and bath. Truly awesome and will come back whenever we are in NYC.