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Reviews of The Chilterns Fox

2.5 out of 5
The Chilterns Fox
Ibstone Rd, High Wycombe, England

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 50 reviews" "
Rating 8 - Good. 13 out of 50 reviews" "
Rating 6 - Okay. 8 out of 50 reviews" "
Rating 4 - Poor. 3 out of 50 reviews" "
Rating 2 - Terrible. 2 out of 50 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Simon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pub inn with clean rooms and friendly staff, great for business stay, shame it’s not open on Monday or Tuesday
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived relatively late (about an hour after my dinner booking at the time of last food orders) but was welcomed and well looked after by Tim and the team, not rushed at all, and fed and watered and entertained! Very lovely relaxed evening, great breakfast. Good food, comfortable and unpretentious. Hugely preferable to an airport hotel if you are on your way to Heathrow the next day, as I was - 30-40 minutes drive depending on traffic. But would definitely come and stay again regardless.
Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicr hotel
Nice hotel with great food.
Stayed 1 night in Oct 2023

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW, WOW, WOW!!
I was given a ground floor room. Was amazed when I stepped into the bedroom. It had a desk, 2 bottles of water, one still and one sparkling. It boasted a really comfy lounge chair and a bed that was so comfortable that I didn't want to get out of it! The bathroom was large with in one corner a freestanding bath with a shower attachment. In the centre of the bathroom was a double sink and in the other corner a fabulous walk-in shower. It had a rainforest shower head and a separate shower attachment. Everywhere in the hotel was very clean. Customer service was brilliant and the staff couldn't do enough for their guests. I stay in a lot of hotels and if this was in the city centre, it would be at least double the price! I can't rate this hotel highly enough and genuinely would recommend it to everyone and anyone 5*
Stayed 1 night in Oct 2023

10/10 Excellent

Patsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little stay, lovely staff
Absolutely lovely stay at the chiltern fox! Our babysitter cancelled on us last minute and we had a night away for our anniversary with wine tasting so had to cancel the wine tasting and added our 4 month old to our stay at the chiltern fox and they were so accommodating to us for our little boy! they upgraded our room for us as we informed them our situation which was so kind! the room was beautiful and the service and food was fantastic, we felt really looked after! It’s a beautiful little stay, out of the way which is nice. We’re looking forward to rebooking again when we redo our wine tasting!
Stayed 1 night in Sep 2023

8/10 Good

Malathi

Travelled with group
Very happy
Stayed 1 night in Sep 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Broken promises
We arrived at 4pm on a Sunday, we asked if we could book a table for evening meal & was told the kitchen closes in one hr, we decided to eat straight away even though we had only eaten our lunch 2 hrs before, the meal was very good. I asked what time we could have breakfast tomorrow, they said the chief was off, I pushed them and they agreed to get someone to come in to prepare. When we went down the next day for breakfast, there was a note at the bottom of the stairs saying, sorry no staff, no breakfast!!!
Stayed 1 night in Sep 2023
Response from Tony GM on 10 Sept 2023
My deepest apologies for your experience with us. we have been coming to the end of a period of staffing troubles and we are all deeply sorry that has affected your experience. We would like to invite you again to stay with us as a gesture of our apology, please let us know when you would like this to be and we can book it in.Kindest Regards,Management

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place good location.
Always a place I stay if I am in that area.
Stayed 1 night in Jul 2023
Response from Ollie on 22 Jul 2023
Thank you for you review, very much appreciated!

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place albeit rather isolated.
Stayed 3 nights in Jul 2023
Response from Ollie on 22 Jul 2023
Thank you for you review, very much appreciated!

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forget premier lodges…….. check this place out
Great find Near to m25 but really quiet but quick to get back on the road Brilliant to find somewhere that does a small FRESH cooked menu ! Definitely my go to place for when I need to stay in the area Fab staff - thanks all and see you again
Stayed 1 night in Jul 2023
Response from Ollie on 22 Jul 2023
Thank you for you review, very much appreciated!

8/10 Good

David

Stayed 3 nights in Jul 2023
Response from Ollie on 22 Jul 2023
Thank you for you review, very much appreciated!

6/10 Okay

Jacqueline

Stayed 1 night in Jul 2023
Response from Ollie on 22 Jul 2023
Thank you for your review, if you have any observations that we could improve on for your next stay, please reach out and we will do our best to improve for your next stay.

8/10 Good

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Ollie on 22 Jul 2023
Thank you for you review, very much appreciated!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful. Great stay and would recommend.

6/10 Okay

Rob

Stayed 1 night in Apr 2023
Response from Tony GM on 15 Apr 2023
Thank you for your feedback Rob.Looking forward to see you next time

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and tidy .
Stayed 1 night in Mar 2023
Response from Tony GM on 13 Apr 2023
Thank you Dean for your feedback.Looking forward to see you next time.All the best.

6/10 Okay

david

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice place but unfortunately I probably stayed on the wrong night. I arrived fairly late at 7ish to check in to my room, I was then told by the only person working there that they had a problem in the kitchen and were not serving food. It was obvious that they were short staffed and didn't have a chef, so I had to go out again and find somewhere to eat 20 mins away. I don't think it would have too hard to let customer know beforehand. Other than that it is a nice place to stay.
Stayed 1 night in Dec 2022
Response from Tony GM on 10 Dec 2022
Hello David,Sorry to hear that. Our Chef was ill at the time, which we could not predict.I informed everyone who had booking for dinner and in our booking confirmation, i suggest to everyone to book a table if they would like to join for dinner.Some of our customers checking in late so we cannot really organise how many people we need to look after without reservation.Many thanks for your feedback.Looking forward to see you next time.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The double socket on the wall wasn’t fitted properly. Plus there is a 12.5% service charge when you order your food, I personally don’t agree with a service charge. The price you see is the price you should pay, plus didn’t get the view I was supposed to get. All in all I was very disappointed with this place.
Stayed 1 night in Nov 2022
Response from Tony GM on 26 Nov 2022
Dear Sir,I am terribly sorry to hear your disappointment.The service charge is strictly discretional, so we could take that off, after a discussion, however most the companies implement it, to support the wages of their employees.Regards to the room, we havent received any request of your preference and we could swap rooms if you bring up your unsatisfaction during your stay. We are aware our infrastructure is not in the right place yet, as we shutting down in January for a full renovation. Until then your highly discounted room price should cover the inconvenience.Best Regards

10/10 Excellent

David

Stayed 1 night in Nov 2022
Response from Tony GM on 24 Nov 2022
Thank you for your feedback David, We are glad, you enjoyed your stay with us.Looking forward to see you next time.

6/10 Okay

STEVE

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2022
Response from Tony GM on 18 Nov 2022
Thank you Steve for the feedback.Hope if you will come next time we can exceed your expectations even more and increase the guest experience in general as we will go through major changes and improvements.

8/10 Good

Cathy

10/10 Excellent

Rob

Stayed 2 nights in Oct 2022
Response from Tony on 29 Oct 2022
Thanks for your feedback Rob. It means a lot to us.Looking forward to see you next time.Many thanks,TonyGM

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A fantastic place to stay in the countryside. Beer was very nice, food was great and the staff couldn't be more accommodating. Very friendly and nothing was too much trouble. A perfect base for walking and travelling the countryside
Stayed 2 nights in Oct 2022
Response from Tony on 16 Oct 2022
Many thanks Ian for your feedback.Looking forward to see you next time.

10/10 Excellent

Melanie

Stayed 2 nights in Sep 2022
Response from Tony on 4 Oct 2022
Hello Melanie,Many thanks for your feedback and we are glad you enjoyed your time with us.Looking forward to see you in the near future.

8/10 Good

Ian

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from Tony on 25 Aug 2022
I am really glad you enjoyed your stay with us. Please let us know, how we can improve to 100 percent so we can make your next stay even better.Looking forward to welcome you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly efficient staff, excellent breakfast:)
Stayed 1 night in Jul 2022
Response from Tony on 23 Aug 2022
Many thanks, looking forward to see you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2022
Response from Tony on 23 Aug 2022
Thank you so much for your feedback. Please let us know, how we can improve your experience to 10 for your future visit.

6/10 Okay

Jonathan

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from Charlie on 24 Jun 2022
Dear Jonathan, Thank you for your review.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Charlie on 24 Jun 2022
Dear Louise, Thank you for your review.

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Room comfort
Tired room and guests.
Nice pub with friendly service. Room 8 is very tired looking and much too hot for comfort or sleep. Insecure ground floor window so unable to leave open overnight. Loose toilet seat and low-power shower. Requirement to provide breakfast choices and time the evening before seems unduly inflexible.
Stayed 1 night in May 2022
Response from Tony on 13 Oct 2022
Thank you Andrew for your feedback and as a new General manager, will focus on rooms renovation.We will be shut in January and We will perform makeover of the rooms to increase our customers experience.Looking forward to see you in the future, in the new Chilterns Fox.

10/10 Excellent

Andrew

Stayed 2 nights in May 2022
Response from Tony on 13 Oct 2022
Many thanks Andrew for your feedback.We are still improving so hopefuly we will able to welcome you next time with even better experience.

10/10 Excellent

Carrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely. The staff was wonderful. Very comfortable stay.
Stayed 5 nights in May 2022
Response from Tony GM on 13 Oct 2022
Glad you enjoyed your stay with us. It has been a while and the managment changed but we will perform a full renovation in January and I hope we can welcome you back in the next year.

4/10 Poor

David

Stayed 1 night in May 2022
Response from Tony GM on 13 Oct 2022
Hello David,Sorry for your dissapointment and thanks for your feedback. As the managment change, i will perform a full renovation in next year January and looking forward to see you to give us another "shot".

2/10 Terrible

Richard

Stayed 1 night in Apr 2022
Response from Charlie P on 16 Apr 2022
Thank you for your feedback, Richard. We are aware of the issues with your stay, and as a new business we are still putting to bed many issues with electrics and inherited goods, and making sure rooms are checked properly before our guests stay. My apologies for any discomfort during your stay, and we hope you will give us an opportunity to restore your confidence in the future.

8/10 Good

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2022
Response from Charlie P on 16 Apr 2022
Thank you for your review, Michael. We look forward to seeing you in the future.

10/10 Excellent

Integra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Feb 2022
Response from Charlie P on 10 Mar 2022
Thank you for your review, we look forward to seeing you again in the future.

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay only, very pleasant place to stay with friendly staff. Great evening meal, fantastic breakfast (expensive though, charged per coffee, per orange juice).
Stayed 1 night in Dec 2021
Response from The Chilterns Fox Team on 15 Dec 2021
Hi Jim, Thank you for the feedback, I'm glad you enjoyed your stay with us. We hope to see you again soon! Best, The Chilterns Fox Team

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem
Very nice location, excellent service & the food is worth a go. couple of minutes off M40 but you are suddenly rural Argentinian influences, fantastic beef sourced locally give it a go
Stayed 1 night in Dec 2021
Response from The Chilterns Fox team on 8 Dec 2021
Hi Mark, Thanks for your review, it was a pleasure having you to stay! We hope to see you again soon. Best, The Chilterns Fox team

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied.
Very nice area. All staff and the owner very pleasant and would def go again.
Stayed 1 night in Dec 2021
Response from The Chilterns Fox team on 8 Dec 2021
Hi David, Thank you for your kind words, I'm glad you enjoyed stay with us. We hope to see you again soon! Best, The Chilterns Fox team

10/10 Excellent

Cara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 2night stay, food in restaurant/bar was lovely and all staff friendly and helpful, my
Stayed 2 nights in Nov 2021
Response from Fox Team on 17 Nov 2021
Thanks Cara! We hope to see you again soon!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Chester on 27 Oct 2021
Thanks for your rating, Harry! Good to know you enjoyed your stay.

10/10 Excellent

dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Chester on 27 Oct 2021
Thanks for your rating, Dave! Good to know you enjoyed your stay.