Cleveland Hotel Guide - Hotels in Hopkins Intl., Cleveland, United States of America

"good the prices"

"I booked through Expedia. The dates changed in the app and I did not catch it until I got the confirmation. I tried changing the dates as soon as it booked no one would change the dates - not Expedia and not the hotel. So I lost the entire payment because the wrong date was booked"

"Didn’t use"

"Casual atmosphere and accomodating"

"No housekeeping services. Old towels were put in the hallway, and you had to get your own new ones from the front desk. The room was generally clean, but the whole property needed to be renovated. The back entrance off the parking lot was never locked, I think it was broken and was propped open all night long. On the day we left, a shopping cart was in the bottom of the stairwell. Anyone could walk in and gain access to the hotel. The location was good right off the highway, but there looked to be other choices in the same location that would have been better."

"No hot water"

"Sheila was suppose to be a manager; but couldn't do anything. Useless. Another lady before us was yelling at her about roaches in her room & Shelia just stood there. And the Spanish girl who checked us in was soooo hard to understand also. The room was great (cept the dirty towels in the closet left from previous guests) OH & the fire alarms in the hallway going off, SO LOUD.. once at 8:40p & another at 12:30 midnight (got it all recorded) had to go sit in our cold cars till the building was clear by the FD. The FD said they come out to this hotel a lot due to guests smoking in their rooms. We went to complain & the dude at the front desk said to speak with Sheila or Brooke, & when coming into contact with Sheila, she sounded as dumb as she looked, saying sometimes guest spray body mist & that could’ve set it off, like WHAT?! & how could a manager not hear about the FD coming out to their hotel?? So now I have to call Brooke & hopefully we can get a discount or something, cause even though the staff sucked, the room & location was ideal. Just very upsetting to be woken up TWICE in the middle of the night cause this hotel can’t get their stuff together. & having very poor front desk staff to deal with doesn’t help either. And seriously, label yalls rooms/buildings better!! Had us circling twice to find our suite. Overall we will never stay here here"

"fine"

"Bedsheets were dirty, floor sticky. You can tell they are fixing it up by diy ways. Water pressure was all over the place."