Cleveland Hotel Guide - Westfield Great Northern Mall hotels in Cleveland, United States of America.

"I had a wonderful experience staying at Sonesta Suites. The staff truly made the visit memorable—they were incredibly friendly, welcoming, and always ready to help with anything I needed. From check-in to check-out, everyone went out of their way to ensure I was comfortable and taken care of. It’s clear that customer service is a top priority here. I would absolutely stay again and highly recommend it to anyone looking for a comfortable stay with exceptional, helpful staff."

"It was ok"

"Bagels were hard, had to ask to have our room re cleaned, staff hung up as if they were in a rush. No towels in pool area. "

"Loved it!!!"

"The bathroom was dirty. Area is dirty. Booked because our reservation at another hotel was canceled last minute and could have slept in my vehicle. "

"It was nice and clean with a convenient airport shuttle."

"Clean room"

"We chose this hotel because they offered a free shuttle to the airport (CLE), and we could park our car in their lot while away. Hotel is nice, however, we needed to make use of the sofa bed dnd it was not equipped with linens. No extra linens in closet, either. The room phone would not work to contact the front desk, so my husband had to walk down to the front desk to ask for the linens. This was later into the evening. Our flight was leaving at 6:00 the next morning, So we needed to get to sleep fast, Their shuttle runs 24/7 so that’s a big plus. And the shuttle driver was amazing! But the room needed to be better prepared."

"Property was clean and convenient. "