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"Airport shuttle was super easy to find and the staff were all super helpful and kind, food was always delicious and lots of options"

"We had a great stay. The hotel was in excellent condition. The staff worked hard and were always seen cleaning. All servers we had were friendly. We especially enjoyed the company of Wilber (pool bar cart), Esy (breakfast buffet), "

"Hands down the best resort I’ve been to in the area. The food had flavor and was seasoned well. The restaurant selections on site was plentiful. I can’t say enough about the spa… it was absolutely divine! Drinks were delicious. Best vacation I’ve ever been on. We stayed at at Club Elegance which was the all adult side. "

"It’s a nice resort located outside the hotel zone. The staff are friendly, and the kids’ club is welcoming. The water park is a big plus. However, the spa is overpriced, and the photo studio is also quite expensive. "

"We have stayed at the wonderful property 16 times now. We have been to other all inclusive resorts in Mexico but always find our way back here. The staff is amazing and accommodating. The beach is nice but not the white sands of other places we have visited. They work hard to keep it clean and cleared of any seaweed. Pools can get crowded at times, so get down early to get the best seats! "

"I had a great stay at this hotel. The food was fantastic—everything was fresh, well-prepared, and exceeded expectations. The staff were equally impressive: very friendly, welcoming, and always willing to help with anything we needed. Their service really made the experience even better. I would definitely stay here again and highly recommend it to others."

"The room had a great view, NOT accessibility friendly, tons of stairs. Lots of problems with stuff in our room. The staff is amazing, responsive and very friendly. Kudos to julio 👏 "

"Before staying at Finest Playa Mujeres I read reviews saying it was closer to a 4* than 5* and now having stayed there, I agree this is true. The hotel grounds are lovely and well kept, but sadly the hotel falls down in several other areas - the food is the biggest disappointment with service varying throughout the hotel. Rooms are a decent size but not 5* luxury. "

"Clean room, good staff, and nice layout "