Excellence Resorts hotels in Isla Contoy, Mexico

"Food, workers are great. Awful concierge.. they don’t help much… Is all about selling, very pushy and annoying. Got calls at my room me day after I said NO multiple times. "

"Relaxing and excellent amenities "

"Lovely resort, ideal for families with kids. Pools are great, beaches nice but waves a bit choppy. Shows and kids activities are amazing. Restaurant food is just OK. Nice variety but still resort food. Could do with more waiters but overall lovely experience. Water park next door has lovely slides for the kids! "

"I honestly like the place for the pool and activities. The food was a hit and a miss; I like the steakhouse restaurant other than that the buffet you may like some items or not; choose wisely but far most I love the liquor in the room; as far liquor wise they also could of had done better in selection. We had a car to drive around so when we got bored with the food we went out even though this place was all inclusive. I would stay again if they improve their menu and liquor selections. "

"Prices were very high comparing the hotel offers. Here are the good: room was very clean, hotel was clean as well and well maintained, safe, food was ok, Riu party for all was really great. Not so good: the barbacue restaurant food could be much better some served seemed not fresh, more food options in the main restaurant and in the sports bar, the beach was full of weed and the trees had roots coming out of the sand, the entertainment could be better, the best was Riu party, other days were not so great. They could assist me better, I did not have a shuttle, when I called the hotel, instead of offer me shuttle options&tips, they told me to call expedia. Gym was very small and busy early morning. Overall was acceptable, but could be done much better."

" Food variety is offered since they have 6 to 7 restaurants inside the hotel. The best options are those who required advance reservations. Just make sure you bring proper footwear if you are going to these restaurants since flip flops or beach wear are not allowed. Your designated butler will be happy to assist you on arrival, especially if you have WhatsApp on your phone, providing you with schedules, restaurant options, and other comforts. For airport to hotel or vice versa transportation, you can book a shuttle through the hotel or online via Cancun Shuttle. I recommend the latter, as I saved about $70. Don't forget to have smaller bills for tips and other expenses. "

"We stayed from March 25 to April 1st. The Service staff were outstanding. After arriving we became aware that the ownership of the hotel had changed. There was no communication about the change, and our package went from being all inclusive with the ability to order from the menu whenever we wanted, to not being able to get anything aside from the buffet for each meal. We were extremely disappointed with how the change over happened and the lack of communication around it. The expectations that the service staff had gone through with us upon arrival were just no longer available, and we had no choice but to dine elsewhere any time that we wanted a la carte food. In addition to this, there was a corporate team on site for the last few days and their presence was not welcoming or friendly in the least. We tried to address the situation that we were in with our package expectations many times, and were not provided any solutions at all that would have made it better. Prior to arriving we had also contacted the hotel to see if there was an opportunity to upgrade our room. Through email, we were given a rate for an upgrade, but when we tried to accept it and proceed to payment, the response was to show up and we would be taken care of. I tried calling instead to have the upgrade processed and was told that it was not an option. Along with that all systems were down, including wi-fi and communication to the front desk. The location is beautiful, the service staff were outstanding. "

"Food was terrible and so was the Privilege supervisor Gilberto. We got charge $127 for a tomahawk steak we did not eat. The food at the resort as a whole was horrible. "

"Yes and yes. Drapes were falling off the wall. Refrigerator is so hot, they should NOT BE IN A CABINET"