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Reviews of Ithaca Marriott Downtown on the Commons

3.5 out of 5
Ithaca Marriott Downtown on the Commons
120 S Aurora St, Ithaca, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 561 out of 830 reviews" "
Rating 8 - Good. 191 out of 830 reviews" "
Rating 6 - Okay. 44 out of 830 reviews" "
Rating 4 - Poor. 22 out of 830 reviews" "
Rating 2 - Terrible. 12 out of 830 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was fantastic. The staff was very friendly and helpful, the facilities were impeccably clean and well maintained. It is a wonderful place to stay.
Stayed 1 night in Apr 2024
Response from Blake on 24 Apr 2024
Good afternoon,Thank you for all your kind words, we are happy to hear that you enjoyed your stay with us at The Ithaca Marriott Downtown.

8/10 Good

Qi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Service is a little slow.
Stayed 3 nights in Apr 2024
Response from Blake on 19 Apr 2024
Good afternoon,We are sorry to hear that service was a bit slow. We value your feedback and are working on ways to grow. We are happy to hear that the location was a great fit during your stay and hope we are able to have the opportunity in the future to offer wonderful service always. -Blake

10/10 Excellent

marjan

Stayed 1 night in Apr 2024

10/10 Excellent

Tiandi

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Blake on 19 Apr 2024
Thank you for the 5 star review, we hope you enjoyed your time in Ithaca.

8/10 Good

GREGORY

Stayed 1 night in Mar 2024
Response from Blake on 19 Apr 2024
Thank you for your stay, we hope you enjoyed your time in Ithaca!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kellen on 19 Mar 2024
Thank you for your feedback

8/10 Good

Leart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good and walking distance to Ithaca downtown and restaurants.
Stayed 1 night in Mar 2024
Response from Kellen on 19 Mar 2024
Thank you for your feedback!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kellen on 7 Mar 2024
Thank you for your feedback! We are so glad you enjoyed your stay and look forward to having you back

10/10 Excellent

Heather, Wappingers Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 1 night in Feb 2024
Response from Kellen on 3 Mar 2024
Thank you for your feed back! :)

10/10 Excellent

Christy, Fairport

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here while touring Ithaca College.
Stayed 1 night in Feb 2024
Response from Kellen on 3 Mar 2024
We are so glad you enjoyed your stay. and hope to welcome you back.

6/10 Okay

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Great option in the heart of Ithaca. Hotel is modern and clean with a good restaurant and bar in the lobby.
Stayed 1 night in Feb 2024
Response from Kellen on 3 Mar 2024
Thank you for your feedback. We hope to see you again on your next visit.

10/10 Excellent

Kanae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved to stay at this hotel!!
Stayed 1 night in Feb 2024
Response from Kellen on 3 Mar 2024
Thank you for your feedback! We loved having you with us and hope to see you soon

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel every time I go to Ithaca. Staff are efficient, professional and smiles all around.
Stayed 2 nights in Feb 2024
Response from Kellen on 3 Mar 2024
That you for your feedback. We love having you here every stay! See you soon.

6/10 Okay

CHRISTOPHER

Smelly pillows.
Stayed 1 night in Feb 2024
Response from Kellen on 3 Mar 2024
Thank you for your feedback. We will get this addressed as all of our pillows are new. We do hope to see you on your next visit.

10/10 Excellent

Kimberly, Rochester

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Erica as always was a pure delight!
Stayed 1 night in Jan 2024
Response from Erika on 6 Feb 2024
I'm Very pleased that I made your stay a delight.

8/10 Good

Joseph

Stayed 1 night in Jan 2024
Response from Kellen on 29 Jan 2024
Thank you for your feedback. We so delighted you enjoyed your stay

8/10 Good

Michelle

Stayed 1 night in Jan 2024
Response from Kellen on 3 Mar 2024
Thank you for your feedback.

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kellen on 23 Jan 2024
Thank you for your feedback! We hope to see you again on your next visit.

10/10 Excellent

Kari, West Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kellen on 14 Jan 2024
Thank you for your feedback. We are delighted you have enjoyed your stay with us.

10/10 Excellent

ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
holiday free parking ，amazing
Stayed 1 night in Dec 2023
Response from Kellen on 31 Dec 2023
Thank you for your Feedback! We are so glad you have enjoyed your stay with us. We hope to welcome you back on your next visit.

8/10 Good

Siu-hong

Stayed 2 nights in Dec 2023
Response from Kellen on 14 Jan 2024
Thank you for your feedback. We are so glad you enjoyed your stay.

10/10 Excellent

Fariba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service with a smile
The sight of a clean, quiet and a large room was such a pleasant sight after a 6 hour journey . Having a restaurant with great service and delicious food in the hotel was a perfect amenity for a tired customer, who just wants a warm meal before a good night rest..
Stayed 1 night in Nov 2023
Response from Kellen on 13 Dec 2023
Thank you for your feedback! We are so glad you have enjoyed your stay. We do hope to welcome you back on your next visit

10/10 Excellent

SECHUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Ithaca. Clean and good staff.
Stayed 1 night in Nov 2023
Response from Blake on 1 Dec 2023
We are glad you enjoyed your stay with us!

10/10 Excellent

Mehdi

clean and nice
Stayed 1 night in Nov 2023
Response from Blake on 1 Dec 2023
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

daniel

Liked: Cleanliness, amenities, property conditions & facilities
Clean and good location
Stayed 1 night in Nov 2023
Response from Blake on 1 Dec 2023
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Ahmed

Stayed 1 night in Nov 2023
Response from Kellen on 19 Dec 2023
Thank you for your feedback. We are so glad you enjoyed your stay. We hope to welcome you back on your next stay.

10/10 Excellent

Joanna

Stayed 1 night in Nov 2023
Response from Kellen on 13 Dec 2023
Thank you for your feedback! We are delighted you enjoyed your stay with us.

10/10 Excellent

SECHUL

Stayed 3 nights in Nov 2023
Response from Kellen on 13 Dec 2023
We are so glad you enjoyed your stay with us. Thank you so much for your feedback

10/10 Excellent

Tim

Stayed 2 nights in Nov 2023
Response from Kellen on 13 Dec 2023
Thank you for your feedback. We are happy you enjoyed your self. Hope to see you again

10/10 Excellent

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Extremely clean !!! 5 stars
Stayed 3 nights in Nov 2023
Response from Barb on 16 Nov 2023
We are glad you enjoyed your stay with us.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room, and a lovely stay.
Stayed 2 nights in Nov 2023
Response from Barb on 16 Nov 2023
We are glad you enjoyed your stay with us.

10/10 Excellent

STEPHEN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Clean and right in the midst of everything.
Stayed 1 night in Oct 2023
Response from Kellen on 31 Oct 2023
Thank you for your feedback. We are delighted you have enjoyed your stay!

2/10 Terrible

michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst front desk I have experienced in 30 years of travel. Room not ready after check in , took our number to call us when it would be ready, never call. Just disengaged and rude. Kept saying they were busy, no apologies.
Stayed 1 night in Oct 2023
Response from Kellen on 31 Oct 2023
Thank you for your feedback. We will be looking into this and will be addressing this. I apologies for this

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean and upscale. Enjoyed the stay and convenience.
Stayed 1 night in Oct 2023
Response from Barb on 24 Oct 2023
We are glad you enjoyed your stay with us.

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Barb on 24 Oct 2023
We are glad you enjoyed your stay with us.

10/10 Excellent

Miriam J

Stayed 1 night in Oct 2023
Response from Kellen on 31 Oct 2023
Thank you for your feedback

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
All hotel staff were personable and very helpful.
Stayed 1 night in Oct 2023
Response from Kellen on 9 Oct 2023
Thank you for your feedback. We are so gald you enjoyed your stay

10/10 Excellent

Matt

Stayed 1 night in Sep 2023
Response from Kellen on 9 Oct 2023
Thank you for your feedback. We are delighted you enjoyed your stay with us

6/10 Okay

ALMA

Stayed 3 nights in Sep 2023
Response from Kellen on 31 Oct 2023
Thank you for your feedback

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed flawless service and clean rooms
Stayed 1 night in Sep 2023
Response from Kellen on 28 Sept 2023
Thank you for your feedback. We are delighted you enjoyed your stay with us

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean
Stayed 2 nights in Sep 2023
Response from Kellen on 28 Sept 2023
Thank you for your feedback. We are so happy you enjoyed your stay

4/10 Poor

yacob

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
very bad
we booked delux room and received accessible room which we really dont like . none of the staff including the manager of the hotel were helpful and claimed that this is the last available room . no regrets or sympathy . the manager should not work in hospitality business
Stayed 1 night in Sep 2023
Response from Kellen on 9 Oct 2023
Thank you for your feedback

10/10 Excellent

Tempy

Stayed 1 night in Sep 2023
Response from Kellen on 21 Sept 2023
We are delighted you have enjoyed your stay and hope to see you again on your next visit

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Ithaca
Clean, very nice, comfortable, and convenient option.
Stayed 2 nights in Sep 2023
Response from Kellen on 21 Sept 2023
We are so glad you enjoyed your stay with us

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice locations, very nice hotel. Had to use the Valet parking as there is nothing here at the hotel.
Stayed 1 night in Sep 2023
Response from Kellen on 21 Sept 2023
Thank you for your feed back. We do have self parking in the green street parking garage that is attached to the hotel. We do hope you stay with us again

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Barb on 30 Aug 2023
Thanks for stayinhg with us. We are glad you enjoyed your stay.

8/10 Good

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location in Ithaca and the rooms were fresh and clean. I usually find motel restaurants more "miss than hit" but this location was very much a hit. The foot was pretty good.
Stayed 1 night in Aug 2023
Response from Barb on 30 Aug 2023
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Barb on 30 Aug 2023
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is new, clean, comfortable and the location is great.
Stayed 1 night in Aug 2023
Response from barb on 30 Aug 2023
Thank you for staying with us. We are glad you enjoyed your stay.