Jesmond Holidays

I was quite disappointed in our hotel room . From the outside the hotel looks amazing but inside it is quite tired and in need of some tlc . There were numerous things that could be improved on. The air con in the room wasn’t working , the pillows were in need of replacement as they were lumpy The bathroom had an old plastic hair tie on the floor behind the door and the bath/shower had a lot of black mould . There is a £50 deposit taken on arrival to cover damages/ mini bar ( refunded after checkout) but there was no mini bar in our room . Only positive was the location for the station the next morning which was the reason for choosing it .

I stayed here previously last year but since then, standards of cleanliness and general upkeep seem to have fallen. In the bedroom, three of four pillows on the bed had brown marks on them; the dressing table chair had a long brown streaky stain on it (looked like 💩) and in the bathroom, there was no rubber seal on the bottom of the glass shower screen, so water poured out onto the floor when showering. Other minor cosmetic issues included missing tiles under the bathroom sink, and scuffs on walls and furniture. When I checked out and made the staff at Holiday Inn aware (not sure if they own or just manage the property) they were very apologetic and said they would look into it, so I cannot fault their customer service. If the apartment had been properly cleaned and maintained, I probably would’ve not even noticed the minor issues that were there, but it’s hard to overlook basic cleanliness and maintenance.

Great breakfast

Staff were very nice, room was lovely, the bed so comfy, great choice of breakfast, will definitely go there again.