Joaquín Zetina Gasca Holidays

I loved everything, especially the staff, they were great, very friendly. I remember some names like Luis, Dalila, Adriano, Hector, Noberto, Francisco, Rodrigo, Lizette, and the others. I really recommend them. They're wonderful, congratulations. Thank you so much for everything.

Lovely property. Staff went above and beyond to make it a memorable stay. Resort is quiet and secluded. Food was amazing.

Hotel needs more exciting entertainment and also more dinner restaurants. Service was great all around the resort. They did have a few meals that you would have to pay a premium for like steak. Edwardo and Caesar were great bartenders at the swim up bar in phase 1.

Adults only, nice and quiet. Staff were all very friendly and accommodating. Food options very good.

The 4-star rating for staff and service (instead of 5) is due only to the poor check-in experience. We had booked two king-bed rooms, but were given one king and one double-bed room on different floors. The staff suggested we could have two nearby ocean-view rooms if we paid an additional $600 USD, which was disappointing—especially since it was the off-season and there were plenty of empty rooms on each floor. It felt like they were trying to push an unnecessary upgrade. Aside from the check-in issue, the service overall was excellent, and I would still recommend this hotel.