London Hotel Guide - Joe Strummer Mural hotels in London, United Kingdom.

"WONDERFUL staff, great and accessible location. 5 minute walk to Paddington Station. Breakfast was top notch!"

"Staff is so friendly, perfect location. Rooms are a little small and I thought we were getting a room with a bath from the pictures so make sure to ask before you get your room. Very good staff, very kind."

"The hotel was clean, very well decorated, had everything you would need for your stay, the staff are helpful and friendly."

"The hotel is in a great location. Definitely pay for the park view rooms as it is beautiful and the view the other way overlooks a roof top in disrepair. Breakfast was very good. Easy walk to the underground station as most touristy spots are a few stops away. Kensington High Street has a lot of options for food and is clean. Front desk staff very helpful and pleasant. I recommend staying here is you want to stay in the Kensington area."

"TV and Air conditioning did not work (AC was working for 15 mix max) There were ants all over the place (toilet, walls, a round the fridge). We also found a wasp in the room while we never opened the window"

"The staff and main floor were excellent. The room left a lot to be desired. Stained floors and a broken sink greeted us. The bed was fine and it was mostly quiet. Disappointed in the room quality but the rest is fine. "

"Friendly receptionist, central location "

"Breakfast was good. Room could have been a little cooler for me but was fine for my daughter(we shared the room). Staff was exceptional especially Clyde, Carlos and Stephanie. Carlos even went and got a cake with candles, knowing it was my daughter’s birthday we had come to London from Canada to celebrate and sang happy birthday to her. He gets a gold star from us. Well done."

"Staff at reception—including the manager—were rude and completely unprofessional. When we arrived to check in, we were told our room was no longer available due to a “leak,” which was clearly untrue. We overheard staff discussing “Expedia” before disappearing to the back and suddenly claiming there was no room for us. They tried to send us to another hotel for the night and told us to come back the next day. After arguing, we forced the manager to personally take us there to ensure we actually had a room. Shockingly, he then tried to make us pay them for staying at a different hotel. When we refused, he became hostile, blamed us for the situation, and acted offended that we wanted to cancel—despite them not even having a room for us. Earlier that day, we had also been denied proper luggage storage. We were told their storage room was only for guests who had checked out, which makes no sense, and were instead offered some random unsecured room. This was a complete failure of service, handled with dishonesty and aggression from start to finish. "