London Hotel Guide - Portobello Road Market hotels in London, United Kingdom.

"The rooms are VERY small for two people, but very clean, neat, and safe. The location was perfect - close to Earl’s Court Tube stop with good local restaurants close by. The WiFi didn’t work well in our room, which was frustrating as we didn’t have International calling and had to rely on WiFi for research and communications. "

"A lovely clean environment. Staff helpful . A wonderful breakfast. "

"Nice clean room. Friendly staff. Great location "

"Breakfast was good. Room could have been a little cooler for me but was fine for my daughter(we shared the room). Staff was exceptional especially Clyde, Carlos and Stephanie. Carlos even went and got a cake with candles, knowing it was my daughter’s birthday we had come to London from Canada to celebrate and sang happy birthday to her. He gets a gold star from us. Well done."

"Clean room & great staff"

"Staff at reception—including the manager—were rude and completely unprofessional. When we arrived to check in, we were told our room was no longer available due to a “leak,” which was clearly untrue. We overheard staff discussing “Expedia” before disappearing to the back and suddenly claiming there was no room for us. They tried to send us to another hotel for the night and told us to come back the next day. After arguing, we forced the manager to personally take us there to ensure we actually had a room. Shockingly, he then tried to make us pay them for staying at a different hotel. When we refused, he became hostile, blamed us for the situation, and acted offended that we wanted to cancel—despite them not even having a room for us. Earlier that day, we had also been denied proper luggage storage. We were told their storage room was only for guests who had checked out, which makes no sense, and were instead offered some random unsecured room. This was a complete failure of service, handled with dishonesty and aggression from start to finish. "

"Lovely hotel. Very friendly and helpful staff, who provided great customer service."

"Excellent location. "

"I recently stayed at this four-star hotel and was very disappointed. The cleanliness was below the standard you would expect, with the room not properly cleaned and areas that clearly needed more attention from housekeeping. For a hotel in this category, it was unacceptable. There were also very few amenities available, which made the stay feel poor value for money. On top of that, parking was extremely expensive and felt like an unnecessary extra charge. Breakfast was another letdown. The selection was very basic, limited, and nowhere near what you would expect from a four-star hotel. Overall, this hotel does not live up to its rating, and I would not choose to stay here again."