Motel One hotels in Bayswater, London

"Friendly, helpful staff, let down by a tired building in need of an upgrade. For our 3-night, joint birthday trip, we booked a Club Room and were originally placed on the Lower Ground floor. It was really small, with very little daylight. A helpful member of staff on reception managed to find us an alternative (Room 708) on the top floor, which was slightly larger, but with a tiny bathroom. The bedroom and bathroom were tired and in need of a refurbishment. Eg the bed head was frayed, the holder for the shower head did not work properly and the digital lock on the safe failed, needing a maintenance guy to come and open it with a key. On our last evening we returned to the hotel at 10pm and decided on a drink in the bar. There was no white or red wine stocked and the bar tender was of little help. Not her fault, but a result of poor management and training. We booked the hotel because of its location - which is very good for Hyde Park and the Underground - and its history. It was billed as a 4* - we have stayed in plenty of 3*, 4* and 5* hotels, but the Grand Royal Hyde Park is nowhere near a 4*, I’m afraid. Owners: invest in your hotel!"

"Excellent location and staff was helpful and friendly. Room was nice, the only thing I would recommend is putting fans in the rooms it was warm and stuffy. I would stay here again. "

"Hotel just a few minutes from Hyde Park and Paddington Station.Rooms a very comfortable. Each room also has a small kitchen area with Microwave and Fridge. "

"Great!"

"Clean rooms, refurbished property and good location. "

"We felt the breakfasts were poor. Some of the food dishes were empty and not filled up very quickly. Service was slow and at busy times the staff were under pressure to supply the tables with drinks."

"Room was clean & comfortable, good location "

"Friendly staff"

"Great location, friendly staff, wonderful breakfast included. Housekeeping replenished water bottles daily and stocked a small bottle of milk for our tea. Will definitely return!"