4 Star Hotels in Kensington, London

"We stayed here for 6 nights in mid-April. The location is really nice—quiet area with good transport links and plenty nearby. Unfortunately, the service let it down. Our room wasn’t cleaned twice, even after we asked multiple times, which was pretty frustrating during a longer stay. Management didn’t seem very responsive either, and it felt like our concerns weren’t taken seriously. Overall, the location is great, but the service issues were a dealbreaker for us. Wouldn’t stay here again."

"The location is great, and the service is good. However, the furniture is quite old. The beds are already deformed, and I can feel the springs. All the lounge chairs and sofas are missing foam. I had to sit in the corner because the seats are too deep and don’t support my bottom or back. The place really needs some updates. "

"Wonderful hotel, convenient to tube stop and many sites. Staff was absolutely fantastic - EVERYONE of them - reception, restaurant, housekeeping. Couldn't have asked for friendlier or helpful staff. And I can't forget the gentleman at the door; always greeted us with a smile and a good morning/evening. Finally, don't skip the breakfast buffet; one of the best I've had in London"

"Not great but ok "

"Every time we stayed at this hotel we had a wonderful time!!"

"I thought the staff was excellent. I was particularly impressed with Saish, the restaurant- manager in the evening. We ate most dinners at the hotel. Saish was helpful and knowledgeable about the city and the attractions and provided us with a unique insight into places to visit and how to best reach the different destinations over our five night stay. If you have a question during your stay, ask Saish. Jack Lyons "

"The property is beautifully designed inside and out, but the service overall was inconsistent and the room photos online did not match the room I was assigned - it was somewhat smaller and had a much smaller bathroom that was missing the bathtub altogether. They changed their menu to the spring offerings during my stay and I felt like I was their menu tester or something bc most items I ordered did not match the menu descriptions (a spinach reduction and thyme herb chicken instead of grilled chicken and basil reduction on a buratta salad, malted & cultured butter w bread instead of simple whipped butter as indicated). Mohammed at reception was very accommodating as were the two bartenders, but overall service was not up to par, even for a 4 star hotel. "

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"Lovely little room, it was in the basement which I didnt love, but it certainly was cosy and beautifully decorated and clean. There was a really annoying light that I couldnt turn off in the fridge/tea area it shone right in the eyes at pillow level"