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Holiday Inn London - Kensington High St., an IHG Hotel

Photo gallery for Holiday Inn London - Kensington High St., an IHG Hotel

Indoor pool
Indoor pool
Indoor pool
Indoor pool
In-room safe, iron/ironing board, rollaway beds, free WiFi

Overview of Holiday Inn London - Kensington High St., an IHG Hotel

Holiday Inn London - Kensington High St., an IHG Hotel

4.0 star property

7.4/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Wrights Lane, Kensington, London, England, W8 5SP

Explore the area

  • Popular LocationKensington Palace14 min walk
  • Popular LocationHyde Park20 min walk
  • Popular LocationNatural History Museum3 min drive
  • AirportLondon (LHR-Heathrow)29 min drive

Room options

About this area

London

Holiday Inn London - Kensington High St., an IHG Hotel is located in London City Centre, a neighbourhood in London, and is in a shopping district and near the airport. Kensington Palace and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Buckingham Palace and Big Ben. Don't miss out on a visit to Sky Garden. Guests love the hotel's quiet location.
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Map

What's nearby

  • Kensington Palace - 14 min walk
  • Olympia Conference and Exhibition Centre - 18 min walk
  • Royal Albert Hall - 19 min walk
  • Hyde Park - 20 min walk
  • Natural History Museum - 3 min drive

Getting around

  • High Street Kensington Station - 4 min walk
  • West Brompton Underground Station - 19 min walk
  • Heathrow Airport (LHR) - 29 min drive

Restaurants

  • The Abingdon - 4 min walk
  • The Ivy - 4 min walk
  • Sopranos - 5 min walk
  • Sadaf - 5 min walk
  • Balans Soho Society - 5 min walk

About this property

Holiday Inn London - Kensington High St., an IHG Hotel

4-star hotel near Hyde Park
Located close to Kensington Palace and Royal Albert Hall, Holiday Inn London - Kensington High St., an IHG Hotel provides a terrace, a cafe and a garden. Indulge in a hot stone massage, a body scrub and a manicure/pedicure at Imagine, the on-site spa. The on-site restaurant, Boulevard Restaurant, features international cuisine. Aerobics classes are offered at the health club; the property also has dry cleaning/laundry services, a bar and a business centre. Stay connected with free in-room WiFi, and guests can find other amenities, such as a steam room and a sauna.
You'll also enjoy perks such as:
  • An indoor pool
  • Full breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Express check-out, meeting rooms and free newspapers
  • Multilingual staff, tour/ticket information and a 24-hour front desk
  • Guest reviews say great things about the quiet location
Room features
All 706 rooms offer comforts such as pillow menus and air conditioning, in addition to perks such as free WiFi and safes. Guest reviews give good marks for the clean, comfortable rooms at the property.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and phones

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 45 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends: GBP 17.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Boulevard Restaurant
  • Starbucks
  • Lounge Bar

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: GBP 17.95 per person (approximately)
  • Self-parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to all recreational facilities is subject to a surcharge.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or health club without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St., an IHG Hotel Hotel
Holiday Inn London - Kensington High St., an IHG Hotel London

Frequently asked questions

Does Holiday Inn London - Kensington High St., an IHG Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ?

As of 6 Feb 2023, prices found for a 1-night stay for 2 adults at on 9 Feb 2023 start from €137.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn London - Kensington High St., an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn London - Kensington High St., an IHG Hotel?

Self-parking is available for GBP 45 per day. Limited spots are available.

What time is check-in at Holiday Inn London - Kensington High St., an IHG Hotel?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Holiday Inn London - Kensington High St., an IHG Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Holiday Inn London - Kensington High St., an IHG Hotel located?

Located in London City Centre, this spa hotel is within 1 mi (2 km) of Kensington Palace, Olympia Conference and Exhibition Centre and Royal Albert Hall. Buckingham Palace and Big Ben are also within 6 mi (10 km). High Street Kensington Station is only a 4-minute walk and Earl's Court Station is 12 minutes.

Can I cancel my reservation for free at Holiday Inn London - Kensington High St., an IHG Hotel and receive a full refund?

Yes, Holiday Inn London - Kensington High St., an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn London - Kensington High St., an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Holiday Inn London - Kensington High St., an IHG Hotel Reviews

Holiday Inn London - Kensington High St., an IHG Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 381 out of 1126 reviews" "
" "10 - Excellent 34%
Rating 8 - Good. 346 out of 1126 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 169 out of 1126 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 117 out of 1126 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 113 out of 1126 reviews" "
" "2 - Terrible 10%

8.1/10

Cleanliness

7.6/10

Staff & service

7.7/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Alexis

Liked: Staff & service, property conditions & facilities
Lovely reception staff, great welcome. Compact rooms but suits us, we're only small! Bathrooms were very small, more than 10 stone you'd struggle to clean your teeth innthe small gap between the shower and sink. Beds, blooming awful!!! My concrete feel bed, felt like it had a topper of tarmac! The carpet outside the room had more bounce! Pillows, hard or soft...both awful. Terrible coffee from the bar but the nachos were immense although not worth the money...dont forget to add the service charge to the menu price. Would stay in the area again, but not this place. Best thing about it, bar leaving it....the swimming pool.

8/10 Good

Sheela

Travelled with group
Liked: Cleanliness, amenities
Unfortunately when we checked in the receptionist told me at 3.45pm that our room wasn't ready & said for £40 we could get the Premium room. I told her its not my fault when the rooms not ready. After speaking to her colleague she'd got it wrong. She also failed to direct to our room & let us know about breakfast etc until i prompted her. Later we discovered the flush in the room didn't work just as we were going out for the evening. I had to chase reception twice & in the end had to go down to reception. A lovely gentleman named Amar was very helpful & changed our room as no one was available to sort out the repair. Breakfast times not enough staff to assist when needing something. Overall not a great experience but staff did try and were polite.
Stayed 2 nights in Jan 2023

8/10 Good

Ilza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general a very pleasant stay, rooms are rather small (standard for London I suppose), rooms were quiet, we moved rooms because our aircon heating was not working. Perfect location & we enjoyed using the gym & pool early mornings.
Stayed 1 night in Jan 2023

2/10 Terrible

Tino

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, unfriendly, unhelpful and accusatory. Need retraining and an overhaul of management
Stayed 1 night in Jan 2023

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to tube station. Hotel clean and staff pleasant. Room smaller than expected. Not all hot breakfast was hot. Disturbed throughout the night by noisy guests.
Stayed 2 nights in Jan 2023

6/10 Okay

Lady

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location: We liked the location for sure - very handy being a short walk from the Kensington High Street tube - safe area and lots of dining choices. Food/dining in hotel: We did not like the breakfast buffet only because it was *so* crowded - with only one coffee machine working - horrible line to just get a cup! Food was decent, though. The next day we ordered in but room service for breakfast forgot all the usual condiments ie: milk for coffee, butter/jam/anything for bread; ketchup, etc for omelette. This was check out day and we were limited on time. Pub grub was decent. Staff everywhere very friendly and helpful; Room - very small and many stains on carpet. We paid for a standard king room which was described as having a tub/shower combo, but not as advertised, only just a shower. Very disappointing. Temperature - although we adjusted it, we were freezing cold and there was no spare blanket in the closet.
Stayed 2 nights in Jan 2023

8/10 Good

Camelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff, perfect location. We had a great stay and I will return.
Stayed 5 nights in Jan 2023

6/10 Okay

Kayla

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
mold on the shower head and in the bathroom. sheets weren’t cleaned before arrival. other than that it was a nice time
Stayed 4 nights in Jan 2023

6/10 Okay

D., Palm Springs

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
We had to wait over an hour and the rooms were rediculously small and stuffy--- no upgrade offered. Last time staying at this property
Stayed 1 night in Jan 2023

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with restaurants and shopping that are walkable from hotel. Also a short walk to underground. Room was small but had a good bathroom. Nice to have a Starbucks in the lobby.
Stayed 4 nights in Jan 2023