Berlin Hotel Guide - Kaufhaus des Westens hotels in Berlin, Germany.

"We have stayed here several times Great location. Big rooms with king beds and walk in shower. Very clean Breakfast buffet had abundant choices. Lack of check in staff was annoying. "

"Loved the hotel. Staff was friendly"

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"The full breakfast was delicious. The lobby was very inviting and we spent time there hanging out. The rooms were nice and comfortable. The area was close by to shopping and restaurants. Sightseeing areas were easily accessible by train, bus, or car. We had a great stay. "

"Culture change for me, i was cut by surprise when i saw men and women naked at the spa. "

"I enjoyed a fantastic day at SANA Berlin Hotel. My room was comfortable and spacious, modern and clean. The staff were all superstars. They were very friendly and very accommodating to my requests. I cannot thank them enough. Finally, the hotel is perfectly located. Easy to reach by public transport, and within walking distance to High Street shops and restaurants I would not hesitate to stay here again."

"We were happy with the hotel and the location "

"Friendly, comfortable & reasonably priced."

"Spa facilities not available during my stay which were only made clear after I had booked a non-refundable room. (The hotel refused to allow me to cancel). When this was discussed at reception the on-duty manager just said that as it was temporarily unavailable (for several months it seems) that they would not change the advert which i still do not understand why in the description that cannot be made clear. The hotel room given was above the hotel restaurant with music so loud I could not sleep (i had the half marathon and i have a hidden disability which makes sleeping difficult anyway). When I spoke to the on-duty manager he was very dismissive and even when the assistant had offered me another room for the next night he just said there was no point as there would be no party on sunday night (this was incorrect assumption as I had to endure at 10pm until midnight more loud music). He said they would ring the police as it is illegal but by the time they would arrive it would be midnight when it would be sorted - it was after this time. Nevertheless I got the impression this is a frequent occurrence and is totally unacceptable to sell a room like that. Ultimately because I could not use the facilities I had intended to use and was the main reason for my booking, I changed my flight and was glad to leave the hotel at 7am the next morning. A minor thing in the grand scheme of things was the hair on the bed next to the little cardboard sign which said "welcome home"."