London Hotel Guide - Kelsey Park hotels in London, United Kingdom.

"Air conditioning good. Location good. The only main light broke during our stay "

"Amazing staff "

"Worst hotel to stay at The service we waited for 2 hours just for body wash and hand soap refill Waited to two extra hours to get a room on check in "

"Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here. "

"A great location, our room had everything we required for a comfortable nights stay."

"Was going good till I was accused of smoking in the property and they tried to charge me £240 for smoking luckily for me I’m not one to let a hotel rob me of my money so I let them pre-auth a card with no money inside so it didn’t go through haha "

"Tv was not working and also AC was not working "

"Pool was amazing but room was quite small. Bathroom is ridiculously small with no storage area or towel racks. "

"Unfortunately, we were not sent a link to check in online. This meant we had to bring our driving licenses with us to London. The check in procedure was far too long and unnecessary, in my opinion, because we are UK nationals. The app didn't work correctly when we selected UK."