Kensington Metropark Hotels

"Clean room but leaking bathroom ceiling."

"worst customer service that I’ve ever encountered. Misleading information between staff caused great The customer is put in the middle without regard to circumstances. Needless to say, I will no longer be using this hotel in the future. Due to extreme weather conditions and tornadoes in Michigan, flights were canceled and travel plans had to be adjusted. They were inflexible and charged me for one night when it wasn’t used. Hotels.com made the original reservation and reached out to the administrative staff at the Kingsley Inn, who still stood firm and did not offer a room credit for a future use. I was not looking for my money back. I was simply trying to rebook the room in the future. I’m sure that there are other hotels that would appreciate my business."

"Great breakfast! Nice happy hour! Clean rooms! Great price!"

"Buffet breakfast was very good "

"It was very beautiful very clean, but one of the amenities I put in that I was looking for in a hotel was a hot tub so that is part of why I picked their and their hot tub was down when I got there. That was kind of disappointing."

"I never even got to stay there because it was the wrong hotel so I called because I went through Hotels.com so I called the hotel like they told me too to ask them if they can cancel the lady canceled my room and said that I was gonna have a refund and never received it"

"The Manager Darron m, I think and one of the hotel bellman is what encouraged ne to rate this property with a 3 stars. If it wasn't for them I would have given a 1 star. For a 4 star rated hotel much more is needed in room cleaning, bellnan service. We booked because the hotel advised that it offered bellnan service we are both physically challenged my husband more so handicapped- He felt and injured himself trying to pull his suitcase inside. If it wasn't fir the Uber guy assisting us it would have been bear impossible for me injured to get him up. I usually respect the Westin/ Marriott brand so I am hopeful the management would seek to uphold the brand."

"There was no hot tub, indoor pool was cold, very cold, breakfast was the worst I have ever eaten in a long time. Also the breakfast supposed to be till 10 but by 9:45 everything was removed. Way understaffed "

"The room was the best we"ve ever stayed in for the price. Room was exceptionally clean, great comfortable beds and pillows, quiet, well maintained, and easy access to. The do not offer breakfast but you can either make your own in the kitchennete or eat out. Tip...Lena"s Kitchen is fantastic. I didnt add any photos but the room looks just like advertised. "