6/10 Okay
allyn
Travelled with group
1 Jun 2024
Liked: Cleanliness, staff & service, amenities
It is a very beautiful property. Staff was friendly and helpful. There's a very good restaurant/bar. Pool was nice.
My problem was there was a putrid smell in the room and surrounding area. We didn't say anything the 1st day. It was hard to sleep because the smell was disgusting. We talked to front desk the next day and they gave us a new room which was fine. All they said was sorry it smelled. I would've thought some kind of compensation could have been offered. Rooms are expensive. We were there 2 nights so 1/2 our stay was not even close to par. Also there are a lot of fees added on so what you think your paying is nowhere near what is actually charged. The property is beautiful for sure and relaxing. I guess I'm a bit disappointed of the response to the problem.
allyn
Stayed 2 nights in May 2024