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"I was really disappointed that not once did anyone ask how my stay was. To add to that they only provided me with one towel the entire time I was there and never offered extra towels. The beddings were the same the entire time and when I asked for fresh ones, they said they don’t do that. The day I checked out, no one was there to check me out and it was very confusing who to lay the final bill to. Overall I was really disappointed with the customer service and lack of care for the guests. "

"It was a very beautiful experience here at the Heritage Hotel. The host was super super on ground. They gave us a very early check-in check-in typically starts at four, but I told them that we are arriving at 6 AM and they were not only waiting at 6 AM they had sent a message when they didn’t see us wondering if everything was OK that was so sweet of them. The way people to check us in as soon as we came in the apartment was super super clean. The pictures were not deceptive at all. Everything...