Bar (on property)

Reviews of PURO Kraków Kazimierz

4 out of 5
PURO Kraków Kazimierz
ul. Halicka 14a, Kraków

Reviews

9.8

Exceptional

Rating 10 - Excellent. 846 out of 976 reviews" "
Rating 8 - Good. 110 out of 976 reviews" "
Rating 6 - Okay. 13 out of 976 reviews" "
Rating 4 - Poor. 2 out of 976 reviews" "
Rating 2 - Terrible. 5 out of 976 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent good value hotel. Modern and clean and comfy beds. Staff were welcoming and helpful. Gave good restaurant suggestions and booked excursions for us. Also eat in the hotel restaurant which was good. Breakfast had good choices and could also order off a menu. Good location for exploring all of Krakow.|
Stayed 3 nights in Mar 2024
Response from Iwona/ Operations Manager on 14 Apr 2024
Dear Alison,Thank you for the wonderful review. We're delighted you enjoyed your stay with us and found our facilities and services to your satisfaction. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to welcome you back again soon.Best regards

10/10 Excellent

Debbie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in an excellent area! Highly recommended
Stayed 2 nights in Feb 2024
Response from Iwona/ Operations Manager on 14 Apr 2024
Dear Debbie,Thank you very much for choosing our hotel and for such an excellent recommendation following your visit. I do hope to have the pleasure of welcoming you back again soon. Best regards

10/10 Excellent

Walentyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard is always high in Puro Kazimierz. Very comfortable rooms with everything what you would need. I stayed for three nights. I used gym and spa. The gym is small, but again, has everything what you need for your workout: bike, treadmill, elliptical, weights and a yoga mat. The spa has free steam room and sauna, and a relaxation room. Breakfast buffet has so many choices - excellent food and drinks. The area around the hotel is super safe and in a walkable distance to the old town and it is located next to the Jewish quarter.Lots of restaurants around for breakfast, dinner and lunch. I will be staying there again fir sure.
Stayed 3 nights in Mar 2024
Response from Iwona/ Operations Manager on 14 Apr 2024
Dear Walentyna, Thank you very much for choosing our hotel and for taking the time to share your feedback. We are grateful for your kind comments about our rooms, gym, spa and location. We are looking forward to welcoming you back. Best regards

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Michal, Bristol

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 1 night in Mar 2024
Response from Iwona/ Operations Manager on 17 Mar 2024
Dear Michal,Thank you very much for choosing our hotel and for such an excellent recommendation following your visit. I do hope to have the pleasure of welcoming you back again. Best regards,

10/10 Excellent

Kirill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good breakfast (albeit rather expensive), excellent room, comfortable bed, good bathroom. Great location: walkable to Kazimierz, Old Town and office.
Stayed 7 nights in Feb 2024
Response from Wojtek on 13 Feb 2024
Dear Kirill,Thank you for your feedback! We're glad to hear that you found our staff to be nice and enjoyed the excellent room with a comfortable bed and good bathroom facilities. It's great to know that our location was convenient for your needs, being within walking distance to Kazimierz, Old Town, and your office. We'll take your comments about breakfast pricing into consideration for future improvements. We appreciate your stay and hope to welcome you back soon!Best regards,Wojtek Junior Service Manager

10/10 Excellent

Joseph, Clarksville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean
Stayed 2 nights in Feb 2024
Response from Wojtek on 13 Feb 2024
Dear Joseph,We appreciate your observation about the cleanliness of our hotel. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased to hear that you found it to be extremely clean during your stay. Thank you for your kind feedback, and we hope to have the pleasure of hosting you again in the future!Best regards,Wojtek Junior Service Manager

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in excellent, staff welcoming and friendly. Lovely rooms and areas. Fantastic breakfast. Loved the free coffee in reception and the walking tour. Great location for bars and restaurants. Fantastic modern hotel. Loved our stay. Highly recommend.
Stayed 3 nights in Feb 2024
Response from Wojtek on 13 Feb 2024
Dear Sharon,We greatly appreciate your positive feedback! It's wonderful to hear that you had an excellent check-in experience and found our staff to be welcoming and friendly. We're thrilled that you enjoyed our lovely rooms, common areas, and the fantastic breakfast. Additionally, we're delighted that you appreciated the complimentary coffee in the reception area and the walking tour. Thank you for recommending us, and we look forward to welcoming you back for another fantastic stay!Best regards,WojtekJunior Service Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay, the rooms exceeded expectations and the staff were all amazing
Stayed 5 nights in Jan 2024
Response from Wojtek on 13 Feb 2024
Dear Daniel,Thank you for sharing your wonderful experience with us! We're thrilled to hear that your stay exceeded your expectations, especially with our rooms and our dedicated staff. Your kind words are greatly appreciated, and we hope to have the pleasure of hosting you again soon!Best regards,WojtekJunior Service Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean hotel
Really enjoyed this hotel. Great sauna/steam room, practical and clean gym, massage happy hour, and well decorated futuristic rooms. Would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Lynn, Thank you for your fantastic recommendation. I’m glad that you liked our sauna, gym, massage, and design. Looking forward to seeing you again soon. Best regards

10/10 Excellent

Russell, Cheadle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely well run hotel. The rooms were extremely comfortable and the food on site was wonderful. We would definitely stay there again.
Stayed 4 nights in Sep 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Russell,Many thanks for choosing our hotel and sending this wonderful feedback. I'm glad you enjoyed your stay and wish to come back. Best regards

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Iwona/ Operations Manager on 28 Jan 2024
Dear Guest,Thank you for staying in our hotel and I am glad that you left us satisfied. I hope you will visit us again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Kerry-ann

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing, it is clean well designed, really modern and just couldn't fault it. The breakfast was really nice as well. Beds are comfortable I loved the pillows. Unfortunately when we stayed they booked the bars out for private parties on two of the 3 nights we stayed, so we couldn't actually use the amazing modern hotels bar, not even to get a drink and sit in another area so felt a bit cheated out of my stay, they didn't put anything up to warn about it as well so we came back to have a drink to be abruptly told we couldnt. Staff were friendly and it was obvious they thought it was odd not to be able to let people staying at the hotel get a drink but still, feel a bit cheated
Stayed 3 nights in Dec 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Kerry-ann,Thank you very much for choosing our hotel and for taking the time to share your feedback. We are grateful for your kind comments about our cleanliness, design, breakfast, and staff. I am very sorry for the inconvenience you experienced due to our events. We are looking forward to welcoming you back. Best regards

10/10 Excellent

Karolína

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel, amenities, room service and wellness
Stayed 2 nights in Dec 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Karolína,Thank you for staying with us and for your excellent recommendation. We are grateful for your kind words about our hotel and hope to see you back shortly. Best regards.

10/10 Excellent

Colin Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Michael robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Dec 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Michael,Many thanks for choosing our hotel and sending some feedback. I'm glad you enjoyed your stay.Please feel invited to visit our other Puro hotels in Wrocław, Poznań, Gdańsk, Łódź and Warszawa. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Really nice hotel and great location for exploring Krakow!! The hotel was clean and modern and the sauna was a treat after a day in the snow.
Stayed 2 nights in Dec 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Guest,Thank you for taking the time to write to us regarding your experience in our hotel, we are delighted you had an enjoyable stay we look forward to welcoming you back to the hotel soon.Kind regards

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we came to stay here after our original accommodation was unbearable and the staff at puro made it so easy to check in despite booking it through expedia no more than 10 minutes prior. the room was clean and modern, the bed and pillows were comfortable and the double room had an amazing walk in shower. would love to come back
Stayed 2 nights in Nov 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Jessica, Thank you for taking the time to share your experience at our hotel. Nice to know that you were satisfied and you would like to come back.All the best

10/10 Excellent

Jose, Breslau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decorations and service are great!
Stayed 1 night in Oct 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Jose,Thank you very much for choosing Puro Kazimierz and for sharing your fantastic review. It's great to hear that you had an enjoyable stay. I wish you all the best and hope to see you soon. Best regards

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was excellent, modern and superbly decorated, well located for walking round Krakow and the breakfast offering was brilliant - we had a great stay for 4 nights - thank you :)
Stayed 4 nights in Nov 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Karen,Thank you very much for choosing our hotel and for taking the time to share your feedback. We are grateful for your kind comments and we are looking forward to welcoming you back. Best regards

10/10 Excellent

MARTHA, CAPE CORAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome desk was extremely helpful. They all speak English well. So it was east to comunícate with them.
Stayed 2 nights in Nov 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Martha,Thank you for staying with us and for your excellent recommendation. We are grateful for your kind words about our hotel and hope to see you back soon. Best regards from Krakow!

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gréât expérience
over 20 stays at this hotel , never disappointed! please add heavier weights in the gym…
Stayed 1 night in Nov 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Damian,It is always a pleasure having you at Puro Kazimierz. We appreciate you taking the time to share such lovely feedback. We hope you'll come and see us again soon.Kind Regards

10/10 Excellent

David Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a short stay, could not fault a thing.
Stayed 2 nights in Nov 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear David Andrew,Thank you very much for choosing our hotel and for such an excellent recommendation following your visit.I do hope to have the pleasure of welcoming you back again. Best regards

10/10 Excellent

Catherine

Travelled with group
Excellent
Stayed 2 nights in Nov 2023
Response from Iwona/ Operations Manager on 7 Jan 2024
Dear Catherine,Thank you very much for choosing Puro Kazimierz and for sharing your fantastic review. I wish you all the best and hope to see you soon. Best regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

anna

Stayed 5 nights in Nov 2023

8/10 Good

Mathew

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

10/10 Excellent

Dylan Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 4 night stay
Lovely hotel. Very comfortable and modern. Breakfast was fantastic. Staff friendly and helpful. Quiet location and central for site seeing. Recommend a stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay at PURO Kazimierz. Very modern with a great relaxed vibe. very friendly and helpful staff. The breakfast is superb with lots of choice. Take the complimentary bikes out to see more of the city easily and enjoy a complimentary coffee/tea/hot chocolate on your return. The spa is blissful after a long day's walking or cycling. Also try the cafe. Again very relaxed and the bakery offers fabulous pastries.
Stayed 7 nights in Sep 2023
Response from Wojtek on 6 Oct 2023
Dear Caroline,We're thrilled to hear that you absolutely loved your stay at PURO Kazimierz! It's fantastic that you appreciated our modern and relaxed ambiance, as well as our friendly and helpful staff. We're delighted you enjoyed our superb breakfast with plenty of choices and made good use of our complimentary bikes. The spa is indeed a blissful retreat after a day of exploration, and we're glad you liked our cafe and bakery offerings. We can't wait to welcome you back for another memorable stay!Warm regards,WojtekJunior Service Manager

8/10 Good

lauren

Stayed 3 nights in Sep 2023

10/10 Excellent

Jerzy, Jackson Heights

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Olace to stay while you’re visiting Keakow
Stayed 1 night in Sep 2023
Response from Wojtek on 14 Sept 2023
Dear Jerzy,Dear valued guest,We are delighted to hear that you found our hotel to be an amazing place to stay! It is our priority to provide our guests with exceptional experiences, and your positive feedback reassures us that we are meeting this goal.Best regards,WojtekJunior Service Manager

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific!
What a terrific place to stay in Kazimierz! The hotel is beautiful, with modern tasteful decor. The rooms are clean with comfortable beds & great showers. Smart technology at its best- you have one pad that lets you do all you need/ want to do from its screen. Whether it’s calling the front desk or turning the lifts on/off or notifying the housekeepers of anything of need , it’s all fine here by a mere push of a button. The hotel staff are very helpful & the housekeeping is top notch. We will recommend this great place to anyone traveling to krakow.
Stayed 3 nights in Aug 2023
Response from Wojtek on 14 Sept 2023
Dear Mikhail,We're thrilled to hear that you had such a terrific experience staying with us in Kazimierz! Our hotel takes pride in its beautiful, modern decor and clean, comfortable rooms. We're delighted that you found our smart technology convenient and our staff helpful. Thank you for recommending our hotel to future travelers to Kraków – we can't wait to welcome them with the same exceptional service!Best regards,WojtekJunior Service Manager

10/10 Excellent

Adrimarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fabulous. The PURO team was helpful in answering every question, no matter how mundane. The hotel had everything one could ask for: on-site restaurant, bakery, gym, Sauna, Spa, Parking (paid), bikes, etc. It's in a charming and historic district and walkable distance to the heart of Krakow. If I come back, I want to stay at the hotel again. Excellent, excellent stay! Dziękuję!
Stayed 6 nights in Aug 2023
Response from Wojtek on 28 Sept 2023
Dear Adrimarie,Thank you for your wonderful feedback! We're thrilled to hear that you had a fabulous stay at our property and that the PURO team was able to assist you with all your questions, no matter how small. It's great to know that you enjoyed the amenities we offer, as well as our complimentary bike service.We look forward to welcoming you back to our hotel when you return to the area. Thank you for choosing PURO!Best regards,Wojtek Junior Service Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in the Jewish quarter of Krakow, proved to be a great location. Easy walking to several must-see places, with fantastic bars, restaurants and quirky shops. The hotel was quiet, modern simply a touch of class. The staff were always polite and helpful. Highly recommend the hotel and Krakow.
Stayed 5 nights in Aug 2023
Response from Wojtek on 14 Sept 2023
Dear Robert,We're delighted to hear that you found our hotel's location in the Jewish quarter of Krakow to be ideal for exploring the city. It's great to know that you enjoyed the nearby attractions, bars, restaurants, and shops. We appreciate your compliments about our modern and classy hotel, as well as our polite and helpful staff. Thank you for highly recommending both our hotel and the beautiful city of Krakow. We look forward to hosting you again in the future!Best regards,WojtekJunior Service Manager

10/10 Excellent

Alek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

William

Stayed 3 nights in Aug 2023

10/10 Excellent

Deanna

Great hotel in Kazimierz
Hotel PURO is located in the trendy Kazimierz neighborhood, with many restaurants within walking distance. The hotel is very close to the old synagogue as well, and a 20 minute walk to Rynek Glowny, the old town square. The hotel is very beautiful and is quite eco friendly. The breakfast buffet was delicious.
Stayed 3 nights in Jul 2023
Response from Wojtek on 3 Aug 2023
Dear Deanna,Thank you for sharing your wonderful experience at PURO Kraków Kazimierz! We're thrilled to know you enjoyed our prime location in the Kazimierz neighborhood. We take pride in our efforts to be eco-friendly, and we're glad you appreciated the beauty of our hotel. It's great to hear that you relished the delicious breakfast buffet as well. We look forward to hosting you again on your next visit to Krakow!Best regards,WojtekJunior Service Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in the best part of Krakow! Plus the sauna is a nice touch.
Stayed 2 nights in Jul 2023
Response from Wojtek on 3 Aug 2023
Dear Diana,Thank you for your kind feedback! We're delighted that you enjoyed your stay with us. Our hotel aims to provide the best experience possible, and we're glad you appreciated our convenient location and our sauna facilities. We hope to welcome you back soon!Best regards,WojtekJunior Service Manager

10/10 Excellent

Sebastian, San Francisco

Stayed 3 nights in Jul 2023

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for sightseeing couples
This was a perfect stay in Krakow. The location was buzzing with delicious restaurants and cool bars but the hotel was perfectly peaceful and right beside the river for a relaxing walk up the banks to the castle. The staff were the best we’ve experienced; nothing was too much trouble and every query was solved quickly for us. The hotel is stylish yet extremely comfortable. We would stay again immediately!
Stayed 3 nights in Jun 2023
Response from Wojtek on 12 Jul 2023
Dear Rachel,Thank you for sharing your wonderful experience during your stay in Krakow. Our staff takes pride in providing exceptional service, ensuring that every query was promptly addressed. We appreciate your kind words about our location and decor. Looking forward to welcoming you back for another enjoyable stay in the future!Best regards,WojtekJunior Service Manager