Kuzuma Hotels

"Great overall stay—friendly staff, clean and comfortable rooms, and good food. However, the fitness center was a major disappointment. It’s not just about the limited equipment—having only two treadmills and two cycling machines—but one of the treadmills had a torn belt, which is a serious safety concern. This really needs immediate attention and improvement. Aside from that, everything else was excellent."

"We stayed here our last night in Tokyo before flying back to US. It was super convenient being at the airport already. They were able to store our luggage after we checked out until it was time to check in for our flight. There were many food options and also several places to shop (including 24 hour Lawson’s!). There was a piano open for play and also a rickshaw you could ride around if interested. We managed to keep ourselves entertained for 6 hours before our flight."

"Room was great. Location was great for out it itinerary. Room was spacious enough. Had a family mart basically around the corner. Restaurant and onsen in the hotel. Great experience. "

"There’s a metro station across from the hotel which was very convenient. The hotel also has restaurants and a Family Mart which came in handy for late snacks or early morning coffee. The staff were super friendly and helpful. The shuttle service to the Disney parks was great. "

"Great hotel room, lovely staff, and very convenient shuttle bus in the morning to Haneda airport."

"While the room size was just sufficient for our luggage, we found the laundry facilities lacking; the dryers were ineffective, forcing us to air-dry damp clothes in our room. However, despite these minor inconveniences, the overall service was exceptional. The hotel location is near the train station thus making our trips to and from Shibuya very easy. There will be a next time for us to book in this hotel."

"Lovely hotel, modern rooms with large comfy beds. The staff were all fantastic and really made experience here as brilliant as it was. Would recommend as a base for Disney or business in Tokyo Bay. A little far as a base for Tokyo but would suit if adding a day or two to a trip. "

"Spacious room and "

"The breakfast was very good. But very crowded. A note to people to familiar with making a reservation. First thing in the morning scan the QR code and you will be assigned a time. Note at 6:30 am I was given 7;15. I saw many people not realizing this scanning. And to be honest half the staff told us you do not need a reservation. Think logically everyone wants to eat early and get to Disney. "