Jersey City Hotel Guide - LaPointe Park hotels in Jersey City, United States of America.

"Usually an excellent place to stay. On this visit however we asked the staff on the first day not to bother making the room up. After that we didn't get any service at all until we asked 2 days later. After being out all day we came back to discover the room was made but we had absolutely no towels and it didn’t appear the bathroom had been properly cleaned. When housekeeping sent someone up to bring some towels he was obviously less than happy to assist. Not up to their usual standards "

"I recently stayed at the Hilton New York Downtown and unfortunately had a very disappointing experience that I feel compelled to share. One of the most concerning issues during our stay was the lack of hot water. After a long day in cold New York weather, my elderly parents and I returned to our room expecting basic comfort, only to find that there was no hot water available. This forced us to shower in cold water, which was extremely uncomfortable and unacceptable—especially given that my mother has asthma. Situations like this can directly impact health and well-being, and I was quite dissatisfied that such a fundamental amenity was not available when needed. Additionally, we experienced a very alarming and frightening situation late at night. Around 2:00 AM, a group of 4–5 intoxicated men came to our door and attempted to open it. They remained outside our room for approximately 30–40 minutes, creating a highly distressing and unsafe environment for us. As guests, we expect a basic level of security and peace of mind, but this incident made us feel vulnerable and deeply unsettled. Overall, this stay did not meet expectations in terms of both comfort and safety. I hope the hotel takes these concerns seriously and improves their service and security measures to ensure that future guests do not have to go through a similar experience."

"Great location and room was fab. The walks a bit thin can hear noise from other room. Whilst there are coffee, tea and water facilities free on the ground floor a kettle in the room would be great. This would not however stop us staying here again staff were amazing. "

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"Good"

"The location is what you’re there for. Overall very clean. Rooms are small but fine for 2 "

"Clean room staff is great "

"…"

"Excellent "