Orlando Hotel Guide - Lake Buena Vista Factory Stores hotels in Orlando, United States of America.

"Great place"

"It was a nice stay."

"I have stayed at this hotel more than five times, and this last visit was a nightmare. To begin with, they charge $33 per night just to park your car there; I stayed for four days and three nights, and the parking alone cost me $100. In the pool area, they allowed people to smoke marijuana right in front of children, and the security staff completely ignored us when we brought it to their attention. Throughout the entire resort, the smell of marijuana was unbearable. One of my children’s wristbands—which are required for pool access—broke; even though I showed them my own wristband, they refused to let my child enter because he didn't have his. They told me to go to the front desk to request a replacement, and to my shock, they tried to charge me $25 to replace it. My nightmare only got worse on our last day when, at 8:00 a.m., we were woken up by the building's PA system announcing a fire alarm. We were instructed to leave everything behind and descend six flights of stairs because the elevators were out of service. In the end—after waiting 30 minutes in the parking lot—we were told it was a false alarm and that we had to climb all the way back up the stairs. Check-out was at 10:00 a.m., yet housekeeping was knocking on my door at 9:00 a.m., asking if we were leaving yet. Honestly, this has always been the hotel I chose to take my children to because they really enjoy the water park, but I will never stay here again."

"10/10"

"Absolutely loved stayed here. Friendly staff. Clean rooms. Location was great. We felt at home."

"I've been to this resort many times but never had I had to complain or leave a bad review. The room was big, but everything looked outdated and old. The carpets were dirty. The living room television was small. To top it off my daughter could've gotten burned with the hair dryer."

"Pool was great, busy but was able to find chairs. Bar and grill staff were so nice "

"The floors really needed to be cleaned. And had a cockroach in our room. I reported it and they said they were going to deep clean room. No money or discount. The staff was very friendly and helpful. Location was good. Coffee was great there. "

"The room was clean. Hot tub didn’t work. "